For online shops
Ask after the purchase.While the parcel is still on the table.
A short form after the purchase shows you whether product, shipping and packaging were right. Unhappy customers get a follow-up question, and you get a notification before it turns into a bad review.
One answer changes the follow-up
Pick a sample rating.
Local draft · no product activationYou send the link yourself; Peak Forms contacts nobody on its own.
02 / The follow-up
What would we have to change to make it a 10?
The zip gets stuck.
Sample values at the made-up shop Nordwind Travel Goods. The order number comes from the link as a hidden field if your shop writes it into the shipping email. · not the product interface
Check the rule yourself
Change the answer. See the difference.
Pick a rating. At 0 to 6 the follow-up appears, at 7 to 10 it doesn't. Your input is not sent.
Local rule demo · Please use neutral sample details only.
Pick a rating to see the next step.
The answer sets the direction.
- Rating
- —
- Follow-up
- Waiting for a rating
No example picked yet.
The rule behind the template
Short for customers, clear for you.
This is how a response arrives at the made-up shop Nordwind Travel Goods.
- 01Trigger
Order in the link
Orderfrom the link: order=1042
Hidden fields read parameters from the link, such as order number or product.
Link → order in a hidden field - 02Action
Ask more at 0 to 6.
0–6Follow-up7–10FinishAt 0 to 6 points the question about what needs to improve appears. Happy customers are done after one click.
Condition → 0–6: follow-up - 03Result
Work through criticism
Follow-upThe zip gets stuck.
Read the responses for review first and turn them into tasks for your team.
Result → for review, team notified
From the explanation to the experience
Hear the customer voice yourself.
The public experience “The customer voice” from the Peak Forms catalog shows how rating, follow-up and finish work together.
View the customer voice (German)
Loading the original view …
Peak Forms / Your next step
Ask your customers after the next parcel.
Start free, adapt the feedback template, put the link into the shipping email.
Collect feedback
Short for customers, clear for you.
The zip gets stuck.
Frequently asked questions
When should I ask?
Usually a few days after delivery, once the product has been tried. Your shop system sets the timing.
Do customers have to give their email?
No. The email field is optional in the template and only meant for follow-up questions.
Can I calculate satisfaction?
The report shows the answers per question. For a CSAT rate, the CSAT calculator helps.