Peak Automations / Customer feedback
The survey is answered.Nobody read it.
When a Peak Forms form or a Typeform is filled in, Peak can summarize the answer with an AI step and classify it as praise, problem or wish. The summary lands as a note on the person in Peak CRM, a problem becomes a task, praise can go to a Slack channel. The person is found by their e-mail, not created twice.
Put the goal into words. Add perspectives and timing right below.
Try it with a made-up answer.
Sample answer / fictional data
Where every answer goes.
- Yanıt
- “Delivery fine, invoice unclear.” (example)
- Classification
- AI step: problem, topic billing.
- Takip
- Note on the person and a task for the project lead.
Your feedback route in three answers
Who should hear about what?
Fill in the example with a made-up survey. You see which details Peak needs. Nothing is saved or sent.
Local working example · nothing is saved or sent. Please don't enter personal data.
Three questions. Feedback with consequences.
Draft · not yet put together
- The source
- Still open
- The recipients
- Still open
- The follow-up
- Still open
From answer to action
Summarize. Classify. Act.
The order makes sure feedback doesn't vanish into a spreadsheet but reaches the person who can change something.
- 01Summarize
The answer in a few sentences.
Yanıt“Delivery fine, invoice unclear.” (example)
An AI step summarizes long free text briefly. The original answer stays in the form.
Answer → summary - 02Classify
Praise, problem or wish.
ClassificationAI step: problem, topic billing.
You set the categories. A condition decides whether a task is created or just a note.
Category → route - 03Act
File it with the right person.
TakipNote on the person and a task for the project lead.
Note on the person, task in Peak Task or a Slack message. The history shows which answer took which route.
Sample artifact → note in Peak CRM
The next proof is the product
Let the next feedback land.
In Peak Automations you pick the trigger “form submitted” or a Typeform response, set the AI steps and the condition, and switch on after the test run.
Start with Peak AutomationsPeak Automations / Your next step
Feedback someone reads.
Try the example with the survey whose answers nobody is looking at right now.
See the feedback example
Listening that lasts.
Note on the person and a task for the project lead.
Frequently asked questions
Which forms work?
Peak Forms and Typeform. Other survey tools are not connected.
Does Peak calculate an NPS?
No, this automation calculates no metric. It summarizes, classifies and files.
Are duplicate contacts created?
No. The person is found by e-mail and created only if they don't exist yet.