Peak Helpdesk
Peak Helpdesk
Example workflow
Hizmet taleplerini ortak bir akışta bilet olarak kaydet. Her talebe sorumlu bir kişi ve bir durum atanır, bir kuyruk da hangi taleplerin hâlâ yanıt beklediğini gösterir.
Example workflow
What a ticket looks like
A ticket shows at a glance what it is about, who is handling it and what happens next.
Example with fictional data
| Field | Example value |
|---|---|
| Issue | Received the March invoice twice |
| Responsible | Jonas Keller |
| Status | In progress |
| Next step | Send the correction to the customer |
| Stage | Responsibility clarified |
Fictional example for illustration. The available statuses are shown in the app.
HelpdeskNo signup neededTRY IT. MAKE IT YOURS. TAKE IT WITH YOU.
Triage a sample request and prepare a reply.
02
Your service case
SERVICE CASE · PREVIEW
Handle a request clearly
I need help setting up my team.
Your draft reply
Happy to help. Which step would you like to work through together?
Reply has not been sent.
THIS IS YOUR START.
Continue with it in Peak One.
Your edited details are transferred to a new Peak One tab. Sign in there, review your draft and confirm the next step.
Sign in when you continue in Peak One.
- Hesap olmadan dene
- Kendi taslağın
- Neyin yayına gireceğine sen karar verirsin
Peak Helpdesk
Bir sonraki müşteri talebine sorumlu bir kişi ata.
Kullanım senaryonu dene. Ardından taslağın üzerinde Peak One’da çalışmaya devam et.
Önizlemeye dönÖrnek gösterim