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Peak Helpdesk · Planned

Some requests
need only one step.

Resolution mini apps are planned: small views for common needs like order status, appointment or return. They are not built yet. Today every request is a ticket that your team answers.

Your first linebecomes visible.Local demo with sample data
See the concepts

Stays in this browser. No reply is sent, no ticket is created, nothing is saved automatically.

Ticket card · previewPreview reacts instantly
Peak HelpdeskLocal demo with sample data

Concept: where is order 4711?

A small view with shipping status and delivery date, opened right in the ticket. Planned, not built.

Use sample data only.

Stays in this browser. No reply is sent, no ticket is created, nothing is saved automatically.

01 / The concepts

Which request
comes up often for you?

Each card shows a planned concept and below it how you resolve the same request in Peak Helpdesk today.

06Sample requests

6 of 6 sample requests

  • Concept · PlannedSelected

    Check the order status

    Concept: the customer sees her status herself. Today your team answers the request in the ticket.

    Order
    Request
    Concept: where is order 4711?
    01Customer name02E-mail03Message04Reply due
    How it works today
  • Concept · PlannedSample draft

    Reschedule an appointment

    Concept: a new slot in one step. Today this goes through Peak Booking and a reply.

    Appointment
    Request
    Concept: consultation from Tuesday to Thursday
    01Customer name02E-mail03Message04Reply due
    How it works today
  • Concept · PlannedSample draft

    Register a return

    Concept: choose item and reason. Today your team records the details in the ticket.

    Return
    Request
    Concept: return a jacket, size does not fit
    01Customer name02E-mail03Message04Company
    How it works today
  • Concept · PlannedSample draft

    Resend an invoice

    Concept: attach the invoice with one click. Today your team sends it in a reply.

    Invoice
    Request
    Concept: March invoice missing
    01Customer name02E-mail03Message04Company
    How it works today
  • Concept · PlannedSample draft

    Change the delivery address

    Concept: enter a new address before shipping. Today your team changes it after the request.

    Address
    Request
    Concept: moving before the delivery
    01Customer name02E-mail03Message04Reply due
    How it works today
  • Concept · PlannedSample draft

    Run a quick device check

    Concept: three check questions before a visit. Today your team asks them by phone or e-mail.

    Device check
    Request
    Concept: printer shows error E3
    01Customer name02E-mail03Message04Phone
    How it works today

Six concepts, all planned and not built. All requests and names are sample data.

02 / Concept and today

First the concept.
Then today's way.

The concept describes the planned solution. The next step in the draft describes what already works today.

The library

The request comes
before the reply.

A request. The fitting details. A clear next step.

Currently in your previewOrderConcept: where is order 4711?
01 / Concept · Planned

Concept: where is order 4711?

A small view with shipping status and delivery date, opened right in the ticket. Planned, not built.

Details4Reply due
02 / Concept · Planned

Concept: consultation from Tuesday to Thursday

The customer picks a free slot, the ticket closes with a confirmation. Planned, not built.

Details4Reply due
03 / Concept · Planned

Concept: return a jacket, size does not fit

Item, reason and condition as a short choice. Peak Helpdesk never triggers a refund by itself. Planned, not built.

Details4Company
04 / Concept · Planned

Concept: March invoice missing

The matching invoice is found and suggested for the reply. Only what your team approves is sent. Planned, not built.

Details4Company
05 / Concept · Planned

Concept: moving before the delivery

As long as nothing has shipped, the customer enters the new address herself. Planned, not built.

Details4Reply due
06 / Concept · Planned

Concept: printer shows error E3

Power, cable, restart: the answers sit right in the ticket before anyone drives out. Planned, not built.

Details4Phone

Frequently asked questions

Are the mini apps available yet?

No. Resolution mini apps are planned and not built. The page shows concepts and next to them how it works today.

Does Peak Helpdesk trigger refunds?

No. Peak Helpdesk never refunds by itself and does not decide for your team. It keeps the request, notes and follow-up tasks together.

How do I resolve these requests today?

As a ticket with a deadline and a reply by e-mail or Live Chat. What remains afterwards becomes a task in Peak Task.

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