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Peak Atlas

Use case · Customer feedback

Who recommends you?And who doesn't?

One NPS question, a targeted follow-up on criticism and a note to you when someone is unhappy. A good feedback form needs nothing more.

One answer changes the follow-up

Pick a sample rating.

Local draft · no product activation
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The e-mail is optional. Whoever wants to stay anonymous stays anonymous.

02 / The follow-up

0–6 跟进

What would we have to change to make it a 10?

Criticism → review + notification

Template from Peak Forms · questions from the German template, translated for this page. You adapt them freely. · not the product interface

Check the rule yourself

Change the answer. See the difference.

Pick a rating. At 0 to 6 the follow-up appears, at 7 to 10 it doesn't. Your input is not sent.

Local rule demo · Please use neutral sample details only.

Peak Forms / Question pathRULE DEMO
How likely are you to recommend us?
0 · Unlikely10 · Very likely

Pick a rating to see the next step.

The rule in actionLocal preview

The answer sets the direction.

Rating
—
跟进
Waiting for a rating

No example picked yet.

The rule behind the template

Short for customers, clear for you.

At 0 to 6 the follow-up appears and you get notified. Everyone else gets a thank-you.

  1. 01Trigger

    A rating comes in.

    Question 1

    How likely are you to recommend us? (0–10)

    The NPS question adds to the referral dimension. You see the trend per form.

    Input → rating from 0 to 10
  2. 02Action

    Ask more at 0 to 6.

    0–6跟进7–10Finish

    Happy customers are done after two questions. Critics explain what's missing.

    Condition → 0–6: follow-up
  3. 03Result

    Criticism first

    Result

    Criticism → review + notification

    Critical responses land in your Dialogs as “review” and trigger a notification.

    Result → review + notification

From the explanation to the experience

Hear the customer voice yourself.

The public experience “The customer voice” from the Peak Forms catalog shows how rating, follow-up and finish work together.

View the customer voice (German)
Original view of the public customer voice demo with the German opening “Ein ehrlicher Moment”. Captured on 26 Oct 2026.

Loading the original view …

Unaltered public product view · 26 Oct 2026 · entry checked, no first-value test

Peak Forms / Your next step

Listen before customers leave.

Start with the feedback template and read the first responses this week.

Start Peak Forms for free
Local working example

Short for customers, clear for you.

Criticism → review + notification

Frequently asked questions

How is NPS calculated?

Share of 9–10 minus share of 0–6. You find the free NPS calculator under Tools.

Can I ask CSAT instead of NPS?

Yes. Swap the NPS question for a 1 to 5 rating. You adapt the logic to the new scale.

Are the responses anonymous?

As long as nobody gives an e-mail, yes. With an e-mail you can follow up personally.

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