Name the change
Why did refunds go up in March?
You decide which number moved between which periods. Today: month or quarter in the columns, the measure in the pivot.
Root cause analysis · Planned
A root cause analysis is planned that breaks a change down by the fields that already exist: channel, marketplace, country, new or returning customer, board, status, counterparty. It is meant to show which parts carry the change and suggest explanations for you to check. It does not exist yet. Today the largest value with its share is your starting point.
Planned, not available. A correlation is not yet a cause; planned explanations are suggestions. In the preview the pivot shows the largest value with its share of the total.
If only one marketplace rises, shipping or the listing is a likelier cause than the product.
How it is planned
A hunch becomes a task with a trail back to the numbers.
Why did refunds go up in March?
You decide which number moved between which periods. Today: month or quarter in the columns, the measure in the pivot.
Refunds by channel and month
Breakdown (planned): one marketplace carries the rise
“Check”: marketplace refunds March
Possible in the preview: with “Check” the finding becomes a task in Peak Task. Whoever opens it sees the same evaluation and settles the cause on the ground.
Your review is still open.
These marks start nothing.Draft and evaluation stay separate
This capability is specified and not built yet. There is no date and no separate price.
Businesses and numbers on this page are made up and marked as examples. None of it is a measurement or a customer result.
Peak Analytics is available as a preview: pivot evaluations over orders, receipts, tasks, goals and files, CSV export and sharing.
Your next step
See how the pivot highlights the largest value with its share today. That is the first step of every root cause analysis.
Today: find the largest valuePlanned, not available. A correlation is not yet a cause; planned explanations are suggestions. In the preview the pivot shows the largest value with its share of the total.
No. This capability is planned and not built yet; there is no launch date. Available today is the Peak Analytics preview: pivot evaluations over orders, receipts, tasks, goals and files with CSV export and sharing.
No. A breakdown by existing fields with suggested explanations is planned. A correlation is not yet a cause; a person settles that.
Put month or quarter into the columns and a field such as channel, board or counterparty into the rows. The pivot highlights the largest value with its share.
With “Check”: the finding becomes a task in Peak Task with a link back to the evaluation.