The calculation
A simple
multiplication.
Your entries stay visible. The result follows exactly this calculation.
The display rounds to whole minutes. The result file contains the unrounded values.
Peak CRM / Lost revenue
Revenue is rarely lost all at once. It seeps away while enquiries wait, and a late reply needs more rework. Use example values to see how much time that ties up each week.
Your assumptions
Your own assumptions. No benchmark and no performance promise from Peak CRM.
Your time budget
less time in the comparison scenario
Your own assumptions. No benchmark and no performance promise from Peak CRM.
01 / Calculated openly
The amount is the number of leads per week that waited too long, the duration the minutes to pick each one up again. The comparison scenario stands for a reply while the enquiry is still fresh.
The calculation
Your entries stay visible. The result follows exactly this calculation.
The display rounds to whole minutes. The result file contains the unrounded values.
The number describes your expected volume of cases.
You decide the time per case yourself.
The difference compares only your two assumptions.
02 / Other perspectives
Calculation examples to change. The values are not measured product data.
Example: enquiries wait overnight and need more clarification afterwards.

Example: many leads that wait only a few hours.

03 / Move on transparently
The result file records your assumptions. Which leads are waiting right now is shown in the Peak CRM lead inbox.
Your own assumptions. No benchmark and no performance promise from Peak CRM.
No. It shows the time for rework on leads that waited too long. Whether revenue is lost depends on your business.
Leads per week that waited too long and the minutes to pick each one up again, today and in a comparison scenario.
No. The calculation stays in your browser.