Peak Helpdesk
Responsibilities
سجّل طلبات الخدمة كتذاكر في مسار مشترك. يحصل كل طلب على شخص مسؤول وحالة، وتُظهر لك قائمة الانتظار الطلبات التي ما زالت تنتظر ردًا.
Responsibilities
From request to answer
Every request goes through the same steps, so the team always knows who is working on it.
Log the request
You record the issue as a ticket. You transfer e-mails yourself; which channels are available is shown in the app.
Clarify who is responsible
Every ticket gets one person who takes care of it, so it is clear who answers.
Work on the issue
The person responsible works on the issue and keeps the status up to date. Everyone can see where it stands.
Work through the queue
The queue holds all open tickets. The team works through them together so nothing slips through.
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Triage a sample request and prepare a reply.
Your service case
Handle a request clearly
I need help setting up my team.
Happy to help. Which step would you like to work through together?
Reply has not been sent.
Continue with it in Peak One.
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- جرّب بلا حساب
- مسودتك الخاصة
- أنت تقرّر ما يُنشر
Peak Helpdesk
عيّن شخصًا مسؤولًا عن طلب العميل التالي.
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