Use case · Customer feedback
Who recommends you?And who doesn't?
One NPS question, a targeted follow-up on criticism and a note to you when someone is unhappy. A good feedback form needs nothing more.
One answer changes the follow-up
Pick a sample rating.
Local draft · no product activationThe e-mail is optional. Whoever wants to stay anonymous stays anonymous.
02 / The follow-up
What would we have to change to make it a 10?
Criticism → review + notification
Template from Peak Forms · questions from the German template, translated for this page. You adapt them freely. · not the product interface
Check the rule yourself
Change the answer. See the difference.
Pick a rating. At 0 to 6 the follow-up appears, at 7 to 10 it doesn't. Your input is not sent.
Local rule demo · Please use neutral sample details only.
Pick a rating to see the next step.
The answer sets the direction.
- Rating
- —
- फ़ॉलो-अप
- Waiting for a rating
No example picked yet.
The rule behind the template
Short for customers, clear for you.
At 0 to 6 the follow-up appears and you get notified. Everyone else gets a thank-you.
- 01Trigger
A rating comes in.
Question 1How likely are you to recommend us? (0–10)
The NPS question adds to the referral dimension. You see the trend per form.
Input → rating from 0 to 10 - 02Action
Ask more at 0 to 6.
0–6फ़ॉलो-अप7–10FinishHappy customers are done after two questions. Critics explain what's missing.
Condition → 0–6: follow-up - 03Result
Criticism first
ResultCriticism → review + notification
Critical responses land in your Dialogs as “review” and trigger a notification.
Result → review + notification
From the explanation to the experience
Hear the customer voice yourself.
The public experience “The customer voice” from the Peak Forms catalog shows how rating, follow-up and finish work together.
View the customer voice (German)
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Peak Forms / Your next step
Listen before customers leave.
Start with the feedback template and read the first responses this week.
Start Peak Forms for free
Short for customers, clear for you.
Criticism → review + notification
Frequently asked questions
How is NPS calculated?
Share of 9–10 minus share of 0–6. You find the free NPS calculator under Tools.
Can I ask CSAT instead of NPS?
Yes. Swap the NPS question for a 1 to 5 rating. You adapt the logic to the new scale.
Are the responses anonymous?
As long as nobody gives an e-mail, yes. With an e-mail you can follow up personally.