Peak Helpdesk
Peak Helpdesk
Example workflow
Catat permintaan layanan sebagai tiket dalam satu alur bersama. Setiap permintaan punya penanggung jawab dan status, dan antrean menunjukkan permintaan mana yang masih menunggu jawaban.
Example workflow
What a ticket looks like
A ticket shows at a glance what it is about, who is handling it and what happens next.
Example with fictional data
| Field | Example value |
|---|---|
| Issue | Received the March invoice twice |
| Responsible | Jonas Keller |
| Status | In progress |
| Next step | Send the correction to the customer |
| Stage | Responsibility clarified |
Fictional example for illustration. The available statuses are shown in the app.
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Triage a sample request and prepare a reply.
02
Your service case
SERVICE CASE · PREVIEW
Handle a request clearly
I need help setting up my team.
Your draft reply
Happy to help. Which step would you like to work through together?
Reply has not been sent.
THIS IS YOUR START.
Continue with it in Peak One.
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- Coba tanpa akun
- Draf kamu sendiri
- Kamu yang menentukan apa yang tayang
Peak Helpdesk
Tetapkan penanggung jawab untuk permintaan pelanggan berikutnya.
Coba kebutuhan kamu. Lalu lanjutkan drafmu di Peak One.
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