Peak Helpdesk · Planned
An AI chatbot is planned.Today a human replies.
AI answers, an AI agent and autonomous resolution are not built in Peak Helpdesk yet. Today there is a live chat for your website: visitors write without an account, the message becomes a ticket, and your team replies. The suggestion of what comes first follows fixed rules, not AI. This concept shows how a chatbot could help later.
Put the goal into words. Add perspectives and timing right below.
Concept with sample data · no AI replies here.
Concept / two chat situations
Question, answer, handoff.
- Today
- Live chat, answered by your team.
- Planned
- Answers to simple questions from checked sources.
- Always
- The way to a human stays open.
Your chatbot in the concept
Which question, which source, which limit?
Set the most frequent chat question, where the answer would come from and when a human takes over. The preview stores nothing and asks no AI.
Local working example · nothing is saved or sent. Please don't enter personal data.
Three answers. One chatbot concept.
Draft · not yet put together
- Pertanyaan
- Still open
- Source
- Still open
- Handoff
- Still open
Two typical chat situations
When would AI help, and when not?
Pick the situation. The concept shows what is planned and what happens instead today.
A visitor on the product page
They ask whether you deliver to a neighbouring country.
- The action
- Planned: a chatbot answers from a checked source. Today the message becomes a ticket and your team replies in the chat.
- The intent
- An answer, today from a human.
Concept: the simple question
- Channel
- Live chat (sample data)
- Today
- Ticket in “needs reply”
- Planned
- AI answer with source
The concept shows an idea. Today your team always answers in the live chat.
To the next stepIs this for you?
A clear job. Clear limits.
A website where
the same questions keep coming.
This is where the example helps.
- Your visitors often ask the same questions in the chat.
- You want a live chat today that your team answers.
- A human should always be able to take over.
No AI today
What this preview doesn't do.
- AI answers and an AI agent are planned and not available today.
- Peak Helpdesk never replies to customers on its own today.
- This preview asks no AI and sends nothing.
What you can do today
Embed the live chat.
In Peak Helpdesk you get a script for your website. Visitors write without an account, every message becomes a ticket, and your team replies in the chat. Give the tickets a reason and you'll see which questions would suit later AI.
Start with Peak HelpdeskPeak Helpdesk / Your next step
First your team replies. Well.
Try the concept on your most frequent chat question. Start with the live chat today.
View the concept
For websites with many identical questions.
The way to a human stays open.
Frequently asked questions
Does AI answer my chats today?
No. Live Chat creates tickets and your team replies. An AI agent is planned.
Will the chatbot reply without approval?
That is not decided yet. Today Peak Helpdesk decides nothing for your team.
What do I need for Live Chat?
One script on your website. Visitors need no account.