Peak Helpdesk
Peak Helpdesk
Example workflow
서비스 문의를 공유 흐름 안에서 티켓으로 기록하세요. 문의마다 담당자와 상태가 정해지고, 대기열에서 어떤 문의가 아직 답을 기다리는지 보여줘요.
Example workflow
What a ticket looks like
A ticket shows at a glance what it is about, who is handling it and what happens next.
Example with fictional data
| Field | Example value |
|---|---|
| Issue | Received the March invoice twice |
| Responsible | Jonas Keller |
| Status | In progress |
| Next step | Send the correction to the customer |
| Stage | Responsibility clarified |
Fictional example for illustration. The available statuses are shown in the app.
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Triage a sample request and prepare a reply.
02
Your service case
SERVICE CASE · PREVIEW
Handle a request clearly
I need help setting up my team.
Your draft reply
Happy to help. Which step would you like to work through together?
Reply has not been sent.
THIS IS YOUR START.
Continue with it in Peak One.
Your edited details are transferred to a new Peak One tab. Sign in there, review your draft and confirm the next step.
Sign in when you continue in Peak One.
- 계정 없이 사용해 보기
- 나만의 초안
- 무엇을 공개할지는 직접 결정합니다
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