Peak Helpdesk
Peak Helpdesk
Getting started
서비스 문의를 공유 흐름 안에서 티켓으로 기록하세요. 문의마다 담당자와 상태가 정해지고, 대기열에서 어떤 문의가 아직 답을 기다리는지 보여줘요.
Getting started
How to start with the helpdesk
No lengthy setup is needed. After you sign up, the helpdesk opens directly.
Sign up
After you sign up, the helpdesk opens directly.
Log your first request
Your first request is the first step. Record the issue as a ticket.
Assign the person responsible
Assign the ticket to the person who takes care of it. How to involve more people is shown in the app.
Keep an eye on open requests
The queue shows you which tickets are still open.
HelpdeskNo signup neededTRY IT. MAKE IT YOURS. TAKE IT WITH YOU.
Triage a sample request and prepare a reply.
02
Your service case
SERVICE CASE · PREVIEW
Handle a request clearly
I need help setting up my team.
Your draft reply
Happy to help. Which step would you like to work through together?
Reply has not been sent.
THIS IS YOUR START.
Continue with it in Peak One.
Your edited details are transferred to a new Peak One tab. Sign in there, review your draft and confirm the next step.
Sign in when you continue in Peak One.
- 계정 없이 사용해 보기
- 나만의 초안
- 무엇을 공개할지는 직접 결정합니다
예시 화면