Peak Proof Academy · Lesson 1
Your first customer voice
in three steps.
Peak Proof Academy: collect your first customer voice in three steps, review it and release it with consent. A lesson with a sample customer.
Where do you want to make progress?
Create a new request and choose “One question”.
Ask,
review, release.
A good customer voice starts with the right moment.
Ask shortly after a success, with one clear question. The customer answers through a link without an account and decides herself where her words may appear. Only then do you use them.
Have these ready.
- A customer with whom a project ended well
- The moment you are referring to
- A question that can be answered in a minute
The learning path
One customer. One question. One release.
Choose the moment and the question
Choose the way to ask that fits the moment.
- Create a new request and choose “One question”.
- Write the occasion in one sentence.
- Ask an open question, such as: what has changed for you?
The request has a clear occasion and one question.
If you get stuck
When something gets stuck.
The customer does not answer.
Peak Proof reminds at most twice; background sending is partly available. A personal sentence from you often does more than any reminder.
The customer wants to withdraw her consent.
She can do that through her link. A revocation stops the placements that use the statement.
I have customer voices in a spreadsheet.
You can import them as CSV or TSV or enter them one by one. Imports from CRM and e-mail are planned.
Your quality check
What your first customer voice has now.
Tick what you have checked. Your selection stays in this view only.
0 of 3 points checked
What this article is based on.
A lesson with a made-up sample customer. The no-account request link, answers by text, video, voice, image or file, consent per channel and revocation exist in Peak Proof; background reminders are partly available. Progress stays in this view only.
- Editorial demo
Editorial example with made-up sample data. The no-account request link, seven ways to ask, consent per channel, revocation, the library, the truth check and Proof Packs exist in Peak Proof today; background reminders are partly available, imports from CRM and e-mail are planned.
Your first customer voice, properly released.
Create your first request in Peak Proof and send the link to a customer with whom something went well.
Frequently asked questions
How long does the lesson take?
About a quarter of an hour, depending on how thoroughly you work through the checklist.
Is my progress saved?
Only locally in your browser.
Do I need Peak Proof for it?
No. The lesson works without an account too.