Peak Helpdesk / Phone · partly available
The phone rings.Afterwards only one person remembers.
What is discussed on the phone often gets lost. Today in Peak Helpdesk you call straight from the ticket through your sipgate account, take over an answered or missed call as a phone ticket and enter conversations by hand. Automatic call intake is planned; recordings and transcripts in the ticket do not exist today.
One answer changes the follow-up
Pick a sample rating.
Local draft · no product activationPartly available · sample rule without a real call.
02 / The next question
Who calls back, and what should the ticket say afterwards?
Automatic call intake without taking over. Not built yet.
Sample data · no real tickets · not the product interface
Check the rule yourself
Change the rating. See the difference.
Pick a rating. At 0 to 6 the question about the callback appears, at 7 to 10 it doesn't. Nobody is called.
Local rule demo · Please use neutral sample details only.
Pick a rating to see the next step.
The answer sets the direction.
- Rating
- —
- Follow-up
- Waiting for a rating
No example picked yet.
The rule behind the example
Know who called first, then call back.
In the example a rating of 0 to 6 triggers a clarifying question. From 7 you know enough for a targeted callback.
- 01Rate
Do you know who called?
TodayCall from the ticket via sipgate; the call list is read live.
You rate how sure you are about the caller and the request. The next question depends on it.
Input → rating from 0 to 10 - 02Take over
At 0 to 6, take it over first.
0–6Follow-up7–10FinishThe sample rule asks who calls back. In Peak Helpdesk you take over the call from the sipgate list as a phone ticket; the number finds the matching person.
Condition → 0–6: settle the callback - 03Call back
One click from the ticket.
PlannedAutomatic call intake without taking over. Not built yet.
In the trial run, rating and question stand together. It is a local preview, not a real call.
Sample artifact → call note
From the example to a real call
Connect your sipgate account.
With your own sipgate account you call straight from the ticket in Peak Helpdesk and take over calls as phone tickets. Without a phone system you enter calls by hand; every phone ticket has status, owner and response promise like any other.
Start with Peak HelpdeskPeak Helpdesk / Your next step
No call stays only in someone's head.
Test both paths in the example. Then connect your sipgate account to Peak Helpdesk.
Walk through a call
What was said on the phone is in the ticket.
Automatic call intake without taking over. Not built yet.
Frequently asked questions
What works today?
With your own sipgate account you call from the ticket. An answered or missed call can be taken over as a phone ticket.
What is planned?
Automatic call intake without a click, plus recordings and transcripts on the ticket. This is not built today.
Do I need sipgate?
For calls from Peak, yes. Without sipgate you log calls by hand as tickets.