People comparing Crisp and Peak Chat usually want to answer messages from several channels in one place. We say nothing about Crisp because we have no verified source. We show which channels Peak Chat connects today, what is planned, and how you test both with your own channels.
What decides it for you?
Which of your channels come together in one inbox?
Only a test with your own channels shows whether messages really come together in one place.
01 / The basis for deciding
The left column shows what Peak Chat has today and what is only planned. The right column makes no claim about Crisp; it holds the question you settle there yourself.
7 dimensions · Same standard for both options
Through the workspace's own connected accounts. Plus Slack and Teams channels and groups in version 2.
Which of your channels come together in one inbox?
Check which of your channels can be connected there. We have no verified source on this. Settle it in Crisp's current documentation or in your own test.
Which of your channels come together in one inbox?
| The criterion | Peak Chat | Crisp |
|---|---|---|
| ChannelsWhich of your channels come together in one inbox? | Peak ChatGmail, Outlook, Slack, Teams, WhatsApp Business Through the workspace's own connected accounts. Plus Slack and Teams channels and groups in version 2. Backed by codeThe Peak Chat inbox and the Peak Helpdesk guest live chat exist in the Peak One code. Their production readiness has not been independently verified yet. Test them yourself in your workspace. Source checked: Peak-Admin/peak-one · docs/products/peak-chat/WOW_CONVERSATIONAL_BUSINESS_MASTERBUILD_2026-10-27.md (section “what exists today”) | CrispNot yet evidenced Check which of your channels can be connected there. We have no verified source on this. Settle it in Crisp's current documentation or in your own test. Evidence pendingNo verified source. This page makes no statement about Crisp's features, prices, limits or quality. Check Crisp's current documentation and note the date and source. Source checked: |
| Order in the inboxHow do you keep track of what's open? | Peak ChatSections, done, drafts Conversations are sorted into sections, can be marked done, and drafts are saved. Backed by codeThe Peak Chat inbox and the Peak Helpdesk guest live chat exist in the Peak One code. Their production readiness has not been independently verified yet. Test them yourself in your workspace. Source checked: Peak-Admin/peak-one · docs/products/peak-chat/WOW_CONVERSATIONAL_BUSINESS_MASTERBUILD_2026-10-27.md (section “what exists today”) | CrispNot yet evidenced Check how you separate open from finished conversations there. We have no verified source on this. Settle it in Crisp's current documentation or in your own test. Evidence pendingNo verified source. This page makes no statement about Crisp's features, prices, limits or quality. Check Crisp's current documentation and note the date and source. Source checked: |
| Chat on your websiteHow does a visitor without an account write to your team? | Peak ChatGuest live chat via Peak Helpdesk A widget added with an embed script. Visitors write without an account; each chat becomes a ticket your team answers. Backed by codeThe Peak Chat inbox and the Peak Helpdesk guest live chat exist in the Peak One code. Their production readiness has not been independently verified yet. Test them yourself in your workspace. Source checked: Peak-Admin/peak-one · docs/products/peak-chat/WOW_CONVERSATIONAL_BUSINESS_MASTERBUILD_2026-10-27.md (section “what exists today”) | CrispNot yet evidenced We have no verified source on this. Settle it in Crisp's current documentation or in your own test. Evidence pendingNo verified source. This page makes no statement about Crisp's features, prices, limits or quality. Check Crisp's current documentation and note the date and source. Source checked: |
| One inboxWhere do messages from other channels end up? | Peak ChatPeak Chat inbox One conversation per person across Gmail, Outlook, Slack, Teams and WhatsApp Business, through the workspace's own connected accounts. Backed by codeThe Peak Chat inbox and the Peak Helpdesk guest live chat exist in the Peak One code. Their production readiness has not been independently verified yet. Test them yourself in your workspace. Source checked: Peak-Admin/peak-one · docs/products/peak-chat/WOW_CONVERSATIONAL_BUSINESS_MASTERBUILD_2026-10-27.md (section “what exists today”) | CrispNot yet evidenced We have no verified source on this. Settle it in Crisp's current documentation or in your own test. Evidence pendingNo verified source. This page makes no statement about Crisp's features, prices, limits or quality. Check Crisp's current documentation and note the date and source. Source checked: |
| AI answersDoes an AI answer questions from your own knowledge? | Peak ChatPlanned AI chat builder, knowledge base and AI qualification are specified but not built. AI in Peak One runs only through the Peak AI Gateway. Backed by codeSpecified but not built. We describe it as planned and name no date. Source checked: Peak-Admin/peak-one · docs/products/peak-chat/WOW_CONVERSATIONAL_BUSINESS_MASTERBUILD_2026-10-27.md (section “planned”) | CrispNot yet evidenced We have no verified source on this. Settle it in Crisp's current documentation or in your own test. Evidence pendingNo verified source. This page makes no statement about Crisp's features, prices, limits or quality. Check Crisp's current documentation and note the date and source. Source checked: |
| Handing over to peopleWho takes over when an inquiry needs a person? | Peak ChatThrough Helpdesk tickets Assignment, response targets (SLA) and internal notes on the ticket. A handover out of an AI conversation is planned. Backed by codeThe Peak Chat inbox and the Peak Helpdesk guest live chat exist in the Peak One code. Their production readiness has not been independently verified yet. Test them yourself in your workspace. Source checked: Peak-Admin/peak-one · docs/products/peak-chat/WOW_CONVERSATIONAL_BUSINESS_MASTERBUILD_2026-10-27.md (section “what exists today”) | CrispNot yet evidenced We have no verified source on this. Settle it in Crisp's current documentation or in your own test. Evidence pendingNo verified source. This page makes no statement about Crisp's features, prices, limits or quality. Check Crisp's current documentation and note the date and source. Source checked: |
| Past conversationsCan the history from another tool come along? | Peak ChatNo import today Importing conversations isn't built. A careful move is planned, see the switching pages. Backed by codeSpecified but not built. We describe it as planned and name no date. Source checked: Peak-Admin/peak-one · docs/products/peak-chat/WOW_CONVERSATIONAL_BUSINESS_MASTERBUILD_2026-10-27.md (section “planned”) | CrispNot yet evidenced We have no verified source on this. Settle it in Crisp's current documentation or in your own test. Evidence pendingNo verified source. This page makes no statement about Crisp's features, prices, limits or quality. Check Crisp's current documentation and note the date and source. Source checked: |
Source code is evidence of implementation. It does not replace a current live test.
We don't rate Crisp here. We show what Peak Chat does today, what is still a plan, and which questions you should put to both.
Peak Chat with a source in the code. The other vendor with a note to check yourself.
When inquiries arrive through several channels, what matters is whether one person shows up as one conversation. Test that with your own accounts, not a list.
We say nothing about Crisp's features, prices, limits or quality. You check those with the vendor.
AI answers, a knowledge base, bookings inside the chat and analytics are planned for Peak Chat, not available today.
02 / From feature to moment
Pick a task and run it in both tools with a made-up inquiry. Note the date and the result.
One real inquiry, played through in both tools.
Send yourself a message by e-mail and one by WhatsApp, then look in both tools.
You know whether both messages show up as one conversation.
The Peak Chat inbox and the Peak Helpdesk guest live chat exist in the Peak One code. Their production readiness has not been independently verified yet. Test them yourself in your workspace.
Source checked:
Peak-Admin/peak-one · docs/products/peak-chat/WOW_CONVERSATIONAL_BUSINESS_MASTERBUILD_2026-10-27.md (section “what exists today”)Task selected. No test run.
See the switching steps03 / Before the next step
Peak Chat fits today if your team already works in Peak One and wants to answer messages from e-mail, Slack, Teams and WhatsApp in one place. If you need an AI assistant on your website, Peak Chat isn't ready for that yet.
Switching is a separate decision. Prepare it and keep the open evidence in view.
When Peak Chat fits today, and when it doesn't yet.
The live demo shows the Peak Chat flow as a simulation with sample data. If you need AI answers, a knowledge base or bookings right inside the chat today, Peak Chat isn't ready for that yet.
Open the live demoStatements about Peak Chat per the Peak One specification and code, as of October 2026. This page makes no statements about Crisp. Crisp is a trademark of its owner.
We don't make the comparison for you. We make it checkable.
Nothing about features, prices, limits or quality. We have no verified source on it. Crisp's column only holds what you should check with the vendor yourself.
Gmail, Outlook, Slack, Teams and WhatsApp Business, each through the workspace's own connected accounts. Plus Slack and Teams channels and groups in version 2.
Yes. In the inbox a message can become a task in Peak One. Bookings, forms and offers right inside the chat are planned.
The inbox keeps one conversation per person across Gmail, Outlook, Slack, Teams and WhatsApp Business, through your own connected accounts. Website visitors write through the Peak Helpdesk guest live chat, and each chat becomes a ticket. Production readiness hasn't been independently verified yet.
