Peak Helpdesk / Features

Every request
gets a clear answer.

Peak Helpdesk turns every customer request into a ticket with a number, status, assignee and deadline. Here you see each feature on a sample request and can change the subject right away.

Your first linebecomes visible.Local demo with sample data

Try your first line

Inbox · directly editable

See the features

Stays in this browser. No reply is sent, no ticket is created, nothing is saved automatically.

Ticket card · previewPreview reacts instantly

Peak HelpdeskLocal demo with sample data

Example: #1042 Delivery arrived damaged

The sample customer sends a photo of the crushed box. The ticket sits in “Needs reply” because the reply promise runs out soon.

Stays in this browser. No reply is sent, no ticket is created, nothing is saved automatically.

01 / The features

What do you need
first?

Filter by intake, handle, measure or on site & phone. Each card shows with a sample request which next step comes out of it.

09Sample requests

9 of 9 sample requests

Nine features that are built today. All requests and names are sample data.

02 / The selection

From intake
to the solved request.

A ticket does not end with a note, but with a reply to the customer or a clear next step in the team.

The library

The request comes
before the reply.

A request. The fitting details. A clear next step.

Currently in your previewInboxExample: #1042 Delivery arrived damaged

01 / Handle

Example: #1042 Delivery arrived damaged

The sample customer sends a photo of the crushed box. The ticket sits in “Needs reply” because the reply promise runs out soon.

Details4Reply due

02 / Intake

Example: invoice missing in the customer account

A forwarded e-mail becomes a ticket. The sender is one person record in Peak One, the same as in Chat and Booking.

Details4Company

03 / Intake

Example: delivery time question in the chat

A visitor asks in the chat when her order will arrive. The conversation lands as a ticket in the same inbox as every e-mail.

Details3Only the basic details

04 / Measure

Example: first reply within 4 hours

The ticket shows how much time is left until the promise. It counts calendar time; business hours are still planned.

Details4Reply due

05 / Handle

Example: order a spare part for #1051

The reply is out, but the spare part is still missing. The task in Peak Task stays linked to the ticket.

Details4Reply due

06 / Measure

Example: the team's weekly view

Which reasons come up most often, through which channel, on which day? All values come from your own tickets.

Details3Only the basic details

07 / On site & phone

Example: heating fails, visit tomorrow

The ticket becomes a visit in the technician's calendar. The route opens Google Maps, the van stock shows what needs refilling.

Details5Phone + Reply due

08 / On site & phone

Example: missed call in the morning

A missed call shows up in the call list. With one click it becomes a phone ticket, so nobody is forgotten.

Details4Phone

09 / Handle

Example: handover between two shifts

The early shift started the ticket, the late shift takes over. Notes and history show what has already happened.

Details3Only the basic details

Your next step

Start with your inbox.

Forward your support mailbox or embed the Live Chat. The first request shows you how Peak Helpdesk works.

Stays in this browser. No reply is sent, no ticket is created, nothing is saved automatically.

Good to know

Clear answers.
Before the next step.

What you should know

Does Peak Helpdesk answer by itself with AI?

No. An AI agent and automatic answers are planned but not built. Today Peak Helpdesk orders requests by fixed rules, and your team writes every reply itself.

Which channels are still missing?

WhatsApp, Instagram and SMS are still planned in Peak Helpdesk, as are a help centre and a customer portal. Today you work with e-mail, Live Chat, phone and requests entered by hand.

What happens to my entries?

The demo processes everything locally on this page. Without an explicit download nothing remains. When you reload, it starts again with the example.

Is anything sent to customers here?

No. The demo has no connection to a workspace. No ticket is created, no e-mail is sent and nobody is notified. Peak Helpdesk itself never writes to customers on its own either.

Are these real customer cases?

No. All names, companies, requests and numbers are sample data. They only show how a request can be structured.

Frequently asked questions

Through which channels do requests arrive?

By e-mail forwarding to your workspace's address, through your website's Live Chat and as a ticket entered by hand, for example after a call. WhatsApp, Instagram and SMS are planned.

Does Peak Helpdesk answer automatically?

No. Your team writes the replies; they go out through the Gmail or Outlook account connected in Peak Chat. An AI agent is planned and not built.

Can I set reply deadlines?

Yes. You set targets for first reply and resolution in hours. They count calendar time; business hours are planned.