Recognise the promise
I promised Alex Example on the phone that I would call back on Friday.
Your sentenceCallback promised
Planned: the date and promise in your reply show up as a proposal, never stored silently.
Peak Helpdesk · Follow-through · Planned
What you promise
does not get lost.
Planned: Peak Helpdesk recognises promises in your replies, such as a callback on Friday, and keeps track of them as follow-up steps until they are done. Today you create follow-up tasks in Peak Task yourself, linked to the ticket, and the “waiting” queue shows open cases. The demo is a concept with sample data.
Planned feature · concept demo · sample data
CONTEXT BEFORE ACTIONYour request.
Your request.
A flow you can check.
02 / The visible proposal3 example steps
Callback promised
Why: A callback is a promise with a time. Without a task it depends on one person's memory.
- 01Promise: callback on Friday recognised, Friday as a sample date
- 02Follow-up: task “call Alex back” in Peak Task, linked to the ticket
- 03Reminder: to you on Friday morning, call through sipgate from the ticket
02 / How follow-through is meant to work
Recognise the promise. Plan. Remind.
Good follow-through reminds your team, not the customer. Outside contact stays your click.
02 / Visible proposal
Create follow-ups
- 01Example step
Promise: callback on Friday recognised, Friday as a sample date
- 02Example step
Follow-up: task “call Alex back” in Peak Task, linked to the ticket
- 03Example step
Reminder: to you on Friday morning, call through sipgate from the ticket
Remind in time
Today: customer replies notify in the Peak One Inbox. Planned: a reminder before the promise is due.
Your review is still open.
These marks send nothing.Proposal and execution stay separate
Planned means: not built yet.
What exists today
Follow-up tasks in Peak Task on the ticket, the “waiting” queue, reply and resolution promises with a due time and notifications in the Peak One Inbox.
Your request→Fixed rule→Example steps
The sculpture illustrates the flow. It is not a product interface.
The sculpture illustrates the flow. It is not a product interface.What is planned
Recognising promises automatically and following through on its own does not exist yet. This page shows a concept.
- Execution
- Only by your click
- Rights
- Roles in the workspace
No contact without you
Even as planned, Peak Helpdesk does not write to customers on its own. It reminds your team; a person sends the message.
ProposalExecution
The next step
Your first follow-up task, right on the ticket.
Start Peak Helpdesk and add a follow-up task in Peak Task to your first ticket.
Start Peak Helpdesk for freePeak Helpdesk · Follow-through · PlannedWhat did you promise?
Planned feature · concept demo · sample data
Frequently asked questions
Does Peak Helpdesk recognise promises itself yet?
No, that is planned. Today you create follow-up tasks in Peak Task yourself, linked to the ticket.
How do I keep track of waiting cases?
Through the “waiting” queue and the due times of reply and resolution promises.
Does Peak Helpdesk send reminders to customers?
No. Peak Helpdesk never writes to customers on its own. It is your team that gets reminded.