Peak Helpdesk / For small businesses
Everyone does everything.And nobody knows who calls back.
In a small team one person takes the call, another reads the e-mail. Peak Helpdesk keeps both as tickets with status and owner. You enter calls and counter conversations by hand, e-mails by forwarding, website questions in the Live Chat. That way nothing gets stuck between two people.
One answer changes the follow-up
Pick a sample rating.
Local draft · no product activationTry the sample rule. Nothing is sent.
02 / The next question
Which callback, e-mail or reply are you missing right now?
A phone ticket with owner and promise.
Explainer · sample data · Nordwind Studio (fictitious) · not the product interface
Check the rule yourself
Change the assessment. See the next step.
Pick a value. At 0 to 6 the question about what's missing appears; at 7 to 10 you move straight on. No ticket is created and nothing is sent.
Local rule demo · Please use neutral sample details only.
Pick a rating to see the next step.
The answer sets the direction.
- Rating
- —
- Повторный контакт
- Waiting for a rating
No example picked yet.
From scrap of paper to ticket
Record first. Then get it done.
The sample rule: if your assessment is 0 to 6, you first capture every request as a ticket. From 7 up a short look at “Needs reply” is enough.
- 01Сигнал
A request comes in.
Starting pointA call, noted on a scrap of paper.
On the phone, by e-mail or in the shop. You create a ticket, e-mails arrive on their own by forwarding.
Call → phone ticket - 02Action
One person takes it.
0–6Повторный контакт7–10FinishYou assign the ticket. The person sees it under “Mine” and in the Peak One Inbox. The promise in hours shows when it is due.
Condition → 0–6: capture first - 03Result
Done, visible to everyone.
ResultA phone ticket with owner and promise.
After the callback you set the status to “Solved”. Whoever opens the ticket later sees the history. Here you see a local preview.
Sample artifact → ticket note
The next proof is the product
Create the first ticket today.
In Peak Helpdesk you enter calls by hand, forward e-mails and embed the Live Chat. Appointments from Peak Booking and messages from Peak Chat belong to the same person.
Start Peak HelpdeskPeak Helpdesk / Your next step
A small team. One clear inbox.
Check both paths in the example. Then take the request that is sitting on a scrap of paper right now.
Open the small-team example
Every request has someone.
A phone ticket with owner and promise.
Frequently asked questions
Is a helpdesk worth it for a few people?
Especially then: when everyone does everything, a ticket shows who owns it and what is due. You start with forwarding and Live Chat.
Can I record walk-in requests?
Yes. You enter calls, conversations and walk-ins by hand as tickets.
What does Peak Helpdesk cost?
The current plans are on the pricing page.