Peak Helpdesk
Getting started
Регистрируйте сервисные запросы как тикеты в общем процессе. У каждого запроса есть ответственный и статус, а очередь показывает, какие запросы ещё ждут ответа.
Getting started
How to start with the helpdesk
No lengthy setup is needed. After you sign up, the helpdesk opens directly.
Sign up
After you sign up, the helpdesk opens directly.
Log your first request
Your first request is the first step. Record the issue as a ticket.
Assign the person responsible
Assign the ticket to the person who takes care of it. How to involve more people is shown in the app.
Keep an eye on open requests
The queue shows you which tickets are still open.
HelpdeskNo signup neededTRY IT. MAKE IT YOURS. TAKE IT WITH YOU.
Triage a sample request and prepare a reply.
Your service case
Handle a request clearly
I need help setting up my team.
Happy to help. Which step would you like to work through together?
Reply has not been sent.
Continue with it in Peak One.
Your edited details are transferred to a new Peak One tab. Sign in there, review your draft and confirm the next step.
- Попробовать без аккаунта
- Твой собственный черновик
- Ты решаешь, что публиковать
Peak Helpdesk
Назначьте ответственного за следующий запрос клиента.
Попробуй свою задачу. Затем продолжи работу над черновиком в Peak One.
Назад к предпросмотруНаглядный пример