Peak Helpdesk · Planned
The resolution simulator is planned and not built. This page is a simple calculator: enter how many requests come in per week and how long one takes today. Your comparison scenario sits next to it. All values are your own assumptions.
Your assumptions
Your own assumptions. No benchmark and no performance promise from Peak Helpdesk.
Your time budget
less time in the comparison scenario
Your own assumptions. No benchmark and no performance promise from Peak Helpdesk.
01 / Calculated openly
The amount is the number of requests per week, the duration the minutes per request today and in the comparison scenario. The calculator multiplies and compares. It reads no tickets and simulates nothing in the product.
The calculation
Your entries stay visible. The result follows exactly this calculation.
The display rounds to whole minutes. The result file contains the unrounded values.
The number describes how many requests you expect to handle.
You decide the time per request yourself.
The difference compares only your two assumptions.
02 / Other perspectives
Calculation examples to change. The values are not measured product data.
Example: delivery status and address questions.
Example: technical faults with follow-up questions.
03 / Move on transparently
The result file contains both scenarios and the formula. How long your requests really take today, Peak Helpdesk shows under performance as a median from your own tickets.
Your own assumptions. No benchmark and no performance promise from Peak Helpdesk.
No. The calculator reads no tickets. It only multiplies your own assumptions. The simulator in the product is planned and not built.
In Peak Helpdesk under performance: median first reply and median resolution from your own tickets over 7, 30 or 90 days.
No. Everything stays in your browser. Only when you download the result file is a local JSON file created.
