Peak Helpdesk
Getting started
Registrera serviceförfrågningar som ärenden i ett gemensamt flöde. Varje förfrågan får en ansvarig person och en status, och en kö visar vilka förfrågningar som fortfarande väntar på svar.
Getting started
How to start with the helpdesk
No lengthy setup is needed. After you sign up, the helpdesk opens directly.
Sign up
After you sign up, the helpdesk opens directly.
Log your first request
Your first request is the first step. Record the issue as a ticket.
Assign the person responsible
Assign the ticket to the person who takes care of it. How to involve more people is shown in the app.
Keep an eye on open requests
The queue shows you which tickets are still open.
HelpdeskNo signup neededTRY IT. MAKE IT YOURS. TAKE IT WITH YOU.
Triage a sample request and prepare a reply.
Your service case
Handle a request clearly
I need help setting up my team.
Happy to help. Which step would you like to work through together?
Reply has not been sent.
Continue with it in Peak One.
Your edited details are transferred to a new Peak One tab. Sign in there, review your draft and confirm the next step.
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- Ditt eget utkast
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Peak Helpdesk
Ge nästa kundförfrågan en ansvarig person.
Prova ditt användningsfall. Fortsätt sedan med ditt utkast i Peak One.
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