Peak Helpdesk / Bug reports
The customer found a bug.It shouldn't end up in an inbox.
Bug reports arrive by email, Live Chat or phone. Peak Helpdesk turns them into a ticket with reason and priority, keeps findings as an internal note and creates a follow-up task in Peak Task for the product team. The customer gets an honest reply and hears when something changes.
Put the goal into words. Add perspectives and timing right below.
Two sample reports · one traceable path.
Report / Ticket / Task
Report, hand-off, reply.
- Report
- What the customer describes, with reason “bug” and a priority.
- Hand-off
- Follow-up task in Peak Task, linked to the ticket.
- Reply
- An honest reply; the ticket waits until it's fixed.
Your bug report
How does your team take in bugs?
Set the report, hand-off and reply. The preview shows the structure and stores nothing.
Local working example · nothing is saved or sent. Please don't enter personal data.
Three answers. One captured report.
Draft · not yet put together
- Report
- Still open
- Hand-off
- Still open
- Reply
- Still open
Two typical reports
How does the bug report reach you?
Pick the report's route. Ticket, hand-off and reply follow from it.
A visitor gets in touch on the website
A customer writes in Live Chat that a page won't load.
- The action
- The chat becomes a ticket with reason “bug”. Your team asks about browser and time and notes the result internally.
- The intent
- A report the product team can reproduce.
The chat ticket
- Channel
- Live Chat (example)
- Note
- Reproduced in one browser
- Status
- Waiting for the fix
The example shows the structure. In Peak Helpdesk you take in real reports as tickets.
To the next stepIs this for you?
A clear job. Clear limits.
A team whose customers
find and report bugs.
This is where the example helps.
- Customers report bugs to you by email, chat or phone.
- The product team should get reports as tasks, not as forwarded emails.
- You want to tell customers honestly where their report stands.
No sending
What this preview doesn't do.
- This preview creates no tickets and no tasks.
- Screen captures by customers are planned and not available today.
- Merging duplicate reports into one ticket is planned.
From the example to a real report
Take in your next bug report in Peak Helpdesk.
In Peak Helpdesk every report becomes a ticket with reason, priority and internal notes. Follow-up tasks for the product team live in Peak Task, and performance shows how often the reason “bug” comes up.
Start with Peak HelpdeskPeak Helpdesk / Your next step
No bug report gets lost.
Start with the report that is sitting in your inbox right now.
Walk through a bug report
For teams whose customers find bugs.
An honest reply; the ticket waits until it's fixed.
Frequently asked questions
Can customers send a screenshot or a recording?
As an e-mail attachment, yes. Screen capture for customers is planned and not built today.
Does Peak spot duplicate reports?
Not yet. Merging tickets and grouping root causes are planned. Today ⌘K search helps.
Who tells the customer when the bug is fixed?
Your team, with a reply from the ticket. Peak never writes to customers on its own.