Peak Helpdesk / For logistics
The customer calls for the third time.Someone different on the phone each time.
Logistics companies get questions about pickup, delays and damage, often by phone. In Peak Helpdesk a call becomes a ticket via sipgate or by hand, linked to the customer's company. Whoever picks up next time sees the whole history.
Put the goal into words. Add perspectives and timing right below.
Two typical cases. One traceable path.
Two logistics cases / two paths
From call to answer.
- On the call
- Phone ticket on the company
- While clarifying
- Status “Waiting”, note for dispatch
- Afterwards
- Solved, report by reason
Your logistics case
What is it about?
Create a local note with made-up details. It shows the structure and is never saved or sent.
Local working example · nothing is saved or sent. Please don't enter personal data.
Three thoughts. One clear answer.
Draft · not yet put together
- The request
- Still open
- The owner
- Still open
- The answer
- Still open
Two typical logistics cases
What is the customer asking right now?
Pick the case. Ticket, next step and sample note follow the situation.
Transit
A business customer calls because a pallet hasn't arrived, and calls again in the afternoon.
- The action
- Take over the first call as a phone ticket, confirm the new delivery day by e-mail, set the ticket to “Waiting”.
- The intent
- On the second call the team knows immediately.
The shipment note
- Channel
- Phone via sipgate
- Status
- Waiting until delivery
- Confirmation
- By e-mail with the ticket number
The cases are editorial examples, not customer references. The product proof shows where the flow starts in Peak Helpdesk.
To the product proofDoes this fit you?
A clear job. Clear limits.
One call.
One history.
Where Peak Helpdesk helps today.
- Many of your requests come by phone.
- Everyone on the team should see a customer's history.
- Damage cases should be traceable with a task and a note.
Your settlement
What Peak Helpdesk can't do yet.
- Peak Helpdesk doesn't automatically show shipment data from your systems.
- An automatic sipgate webhook is still planned.
- A customer portal for shipment status is still planned.
The next proof is the product
Take over the next customer call as a ticket.
In Peak Helpdesk calls and e-mails land in one queue, each request on the customer's company. The report shows volume per channel and the most frequent reasons.
Start with Peak HelpdeskPeak Helpdesk / Your next step
Whoever picks up knows.
Pick the case that calls in most often right now. The right next step follows from it.
See the logistics example
The customer knows where the goods are.
Solved, report by reason
Frequently asked questions
Does the ticket show the shipment status?
Not automatically. You add the tracking number to the ticket; a connection to shipment data is planned.
How do we see where things get stuck?
The performance view shows medians for first reply and resolution plus reasons per period, computed from your tickets.
Which channels bring requests in?
Today through forwarded e-mail, the Live Chat widget on your website and tickets you create by hand. WhatsApp and a customer portal are planned.