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Currently in your previewUnderstand customers betterUnderstand customers better
Templates · CSAT
How satisfied was your customer just now?
Two questions, two purposes.
CSAT asks about one specific experience, such as a support case, a meeting or a delivery, with an answer from 1 to 5. The share of 4s and 5s is your CSAT score.
Your first sentencebecomes visible.Local design demo
Understand customers better · directly editable
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Peak FormsLocal design demoUnderstand customers better
Understand customers better: what they use your offer for, how satisfied they are so far (1 to 5), what would make it better, and an optional e-mail for follow-up questions.
Stays in this browser. Nothing is sent, nothing is saved automatically.
In this collection
Templates for satisfaction.
Measure satisfaction from 1 to 5, and how it differs from NPS.
For CSAT you use the rating from “Understand customers better”, for NPS the feedback template.
4 of 4 demo drafts
- CSATSelected
Understand customers better
Understand customers better: what they use your offer for, how satisfied they are so far (1 to 5), what would make it better, and an optional e-mail for follow-up questions.
Understand customers betterInvitationUnderstand customers better
01Tên02E-mail03Message - NPSDemo draft
Feedback and NPS
Feedback and NPS: likelihood to recommend from 0 to 10. At 0 to 6 “What would we have to change to make it a 10?” appears and the response is flagged for review.
Feedback and NPSInvitationFeedback and NPS
01Tên02E-mail03Message - NPSDemo draft
The customer voice
The customer voice, playable: the NPS question as a calm scene. At 0 to 6 the form asks what was missing.
The customer voiceInvitationThe customer voice
01Tên02E-mail03Message - After the momentDemo draft
Support request
Support request: area, urgency and description. Whoever says they can't work right now is flagged as urgent for review.
Support requestInvitationSupport request
01Tên02E-mail03Message
This collection's templates as a local design demo with sample fields. Each template's full questions are in Peak Forms.
CSAT after a support case
One rating, one follow-up.
Satisfaction after support
“Understand customers better” becomes a CSAT form: the rating first, a rule for low values, the e-mail optional.
The question comes
Your next step
Ask right after the moment.
Start with “Understand customers better” and turn it into your CSAT form.
Stays in this browser. Nothing is sent, nothing is saved automatically.
In this collection
Templates for satisfaction.
For CSAT you use the rating from “Understand customers better”, for NPS the feedback template.
CSAT
- Understand customers betterĐang hoạt động
Understand customers better: what they use your offer for, how satisfied they are so far (1 to 5), what would make it better, and an optional e-mail for follow-up questions.
Kết nối trong Peak One
NPS
- Feedback and NPSĐang hoạt động
Feedback and NPS: likelihood to recommend from 0 to 10. At 0 to 6 “What would we have to change to make it a 10?” appears and the response is flagged for review.
Kết nối trong Peak One - The customer voiceĐang hoạt động
The customer voice, playable: the NPS question as a calm scene. At 0 to 6 the form asks what was missing.
Kết nối trong Peak One
After the moment
- Support requestĐang hoạt động
Support request: area, urgency and description. Whoever says they can't work right now is flagged as urgent for review.
Kết nối trong Peak One
Frequently asked questions
How do I calculate the CSAT score?
Count the answers with 4 and 5 and divide them by all answers. With the CSV export that works in any spreadsheet.
Should I ask CSAT or NPS?
CSAT after single experiences, NPS for the relationship as a whole. Both in one form only makes it longer.
Am I notified about bad ratings?
Yes, if the result for low values is set to “review” with a notification, as in the NPS template.