01 / The existing evidence
Available today
Email forwarding, live chat for the website, phone through sipgate and manual entry. Everything lands as a ticket on one person in Peak One.
Mapping
- Mapping
- Example
- Arrival in the workspace
- Not checked
Peak Helpdesk · Channels · Partly planned
Every channel.
One ticket per request.
Today requests arrive in Peak Helpdesk through email forwarding, the live chat on your website, phone through sipgate or manual entry, always as one ticket on the same person. WhatsApp, Instagram, SMS and pulling mail straight from Gmail are planned.
Start Peak Helpdesk for freeExample mapping · sample data · no connection
Email forwardingThe emailPeak HelpdeskThe ticket fieldPeak Helpdesk · Example mapping
One mapping in detail
01 / Email forwardingSender
02 / Fictional test valuealex@example.com
03 / Peak Helpdesk
人A readable path as an example. No transfer.
View all 5 mappings
| Email forwarding | Field in the ticket |
|---|---|
| Sender | 人 |
| Subject | Title |
| Body | First message |
| Mailbox | Channel |
| Received | Reply due by |
Example mapping
No transfer
No transfer
Nothing is connected on this page. You set up the channels in the product.
One concrete targetPeak HelpdeskArrival in the ticketNot checked yet
Understand the channel. Keep the source.
Peak HelpdeskArrival in the ticketNot checked yetThe mapping shows where a message lands in the ticket. Only a test in your workspace shows what actually arrives.
02 / Channels today
Take requests in where customers write.
A channel only helps if the request ends up in one place.
- 01 / Today
Email forwarding
Forward your support mailbox to your workspace's address. Replies go out through the Gmail or Outlook account connected in Peak Chat.
Which channels?Email forwardingLive chatPhone through sipgate - 02 / Planned
Live chat
A script embeds the chat in your website. Visitors need no account.
What is missing?WhatsAppInstagram and SMSGmail without forwarding - 03 / The goal
Phone and on site
Calls through sipgate can be taken over as a phone ticket. You enter conversations and visits by hand.
Where does it all land?One ticketOne personOne history
Trust needs clarity
Honest about which channels exist.
Mapping02 / Your check
Planned
WhatsApp, Instagram and SMS in Peak Helpdesk, pulling mail from Gmail without forwarding and automatic call notifications from sipgate do not exist yet.
- Account
- Not connected here
- Rights
- Roles in the workspace
03 / The clear limit
Nothing sent from here
This page connects no channel and transfers nothing. In the product you set up each channel yourself.
- Live chat
- Phone
- WhatsApp planned
The next step
Connect your first channel in minutes.
Start Peak Helpdesk and forward your support mailbox or embed the live chat.
Start Peak Helpdesk for free→Check in your workspace what actually arrived as a ticket.
Frequently asked questions
Which channels exist today?
Email forwarding, a live chat for your website, phone through sipgate and manual entry.
Does WhatsApp work in Peak Helpdesk?
Not yet. WhatsApp, Instagram and SMS are planned in Peak Helpdesk.
How do email replies go out?
Through the Gmail or Outlook account you connected in Peak Chat, with the ticket number in the subject.