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Peak Atlas

Peak Helpdesk · Planned

One picture says
what three e-mails do not.

Visual fix is planned: the customer captures what she sees, and the image lands right in the ticket. This is not built yet. Today she writes by e-mail or in the Live Chat, and your team asks until the problem is clear.

For which request?

Change the subject. The ticket card next to it reacts instantly.

Edit all texts and details ↗Test the ticket card directly ↗
Local demo with sample data
Ticket card · previewPreview reacts instantly
Peak HelpdeskLocal demo with sample data

Example: error “payment declined” at checkout

Concept: the customer captures the screen, time and page sit next to the image. Today she copies the error text into an e-mail.

Use sample data only.

Stays in this browser. No reply is sent, no ticket is created, nothing is saved automatically.

Edit your draft in detailCustomer message, details & next step
01

Your draft

Make it yours.

Additional details

Customer name, e-mail and message are always included in this demo.

JSON file for your local draft. Not an import into Peak Helpdesk.

01 / Anatomy of a request

What she sees,
what happens next.

The preview shows on a sample customer what a good problem report looks like. The test stays local: no recording, no reply, no ticket.

01 / The requestYour current draft

A clear subject
for the request.

Peak Helpdesk · local preview
Example: error “payment declined” at checkout

Concept: the customer captures the screen, time and page sit next to the image. Today she copies the error text into an e-mail.

Request → Details → Reply

The subject says in one line what does not work.

02 / The details
4visible details
01Customer name02E-mail03Message04Reply due
03 / The next stepText preview

And then?
A clear next step.

Today: ask for time and payment method and record the case in the ticket.

Test it in the ticket card directly above.

02 / Three typical problems

Same question.
Different picture.

Error message, display bug or damaged goods: choose the example closest to your requests.

Another example replaces the current demo draft.

  • 01 / Error messageSelected

    A message nobody understands.

    The customer sees an error message when paying.

    Error message

    „Example: error “payment declined” at checkout“

    4 details · Reply due
  • 02 / DisplaySample draft

    The button is gone.

    A control is missing on the phone.

    Display bug

    „Example: “Continue” button missing on the phone“

    4 details · Phone
  • 03 / GoodsSample draft

    Arrived damaged.

    A parcel arrives damaged.

    Damaged goods

    „Example: vase delivered in two pieces“

    4 details · Company

03 / Move on deliberately

Today: one clear follow-up question.

Until visual fix is built, a good follow-up question helps most. Peak Helpdesk keeps reply and notes together in the ticket, so nobody asks twice.

Your request, your details and your reply — as one connected draft.

Please fill in the draft texts before you take them along.

Stays in this browser. No reply is sent, no ticket is created, nothing is saved automatically.

Frequently asked questions

Does visual fix exist yet?

No. Visual fix is planned and not built. The page shows a concept demo with sample data.

How do I get images from customers today?

An e-mail with an attachment arrives as a ticket through forwarding. Your team sees the attachment in the ticket.

Is anything recorded or sent in the demo?

No. The demo runs only in your browser. Nothing is recorded, no reply is sent and no ticket is created.

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