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Peak Atlas

Peak Helpdesk · Help center · Planned

Answers people can find.
Before anyone has to ask.

Planned: a public help center with articles your customers search themselves. It does not exist yet. Today your team answers questions in the ticket, by email or in Live Chat, and you can keep internal answers in Peak Docs.

Start Peak Helpdesk today

Concept demo · Planned · sample data · nothing is published

EXAMPLE / LIVE PREVIEW

One check.
The fitting step.

Peak Helpdesk / Sample ticketLOCAL EXAMPLE

01 / Example value

How well does an existing article fit the question?

02 / What Peak Helpdesk showsPlanned: no article answers the question.

The question becomes a ticket · your team replies

Change the example value. The next step follows the check.
Sample data · no reply is sent

One example. Two paths.
The check
decides the next step.Compare both paths below ↓

Two concept values

How well does an existing article fit the question?

Concept demo on a scale from 0 to 10. Planned, not built. Today every question becomes a ticket.

4/ 10No fitting article
Create a ticketEXAMPLE PATH
Planned: no article answers the question.
Then

Planned: an approved article answers exactly this question.

The question becomes a ticket · your team replies

10/ 10Fitting article
Show the articleEXAMPLE PATH
Planned: an approved article answers exactly this question.

The article is shown · a ticket stays possible at any time

Trust needs clarity

What works today instead.

01 / The existing evidence

Planned, not built

Help center, knowledge base and customer self-service are planned. The paths on this page are a concept demo.

Peak Helpdesk / Example pathsEXAMPLE
  1. 4/10
    Planned: no article answers the question.The question becomes a ticket · your team replies
  2. 10/10
    Planned: an approved article answers exactly this question.The article is shown · a ticket stays possible at any time

02 / Your check

Today: replies in the ticket

Your team replies from the ticket through the connected mailbox or in Live Chat. The reports show the top reasons of the last 7, 30 or 90 days.

4 / 1010 / 10

Compare both paths and their reasons.

03 / The clear limit

Nothing is published

This page creates no article and saves nothing. Later, too, only your team publishes.

ExampleNothing sent

The next step

Collect the questions first, then the answers.

Start Peak Helpdesk and see in the reports which reasons come up most. That is the base for any later help center.

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Peak Helpdesk · Help center · PlannedWhat is asked often?

Concept demo · Planned · sample data · nothing is published

Frequently asked questions

Does Peak Helpdesk have a help center?

Not yet. Help center and knowledge base are planned.

What can I do today instead?

Reply from the ticket by email or in Live Chat and see the top reasons in the reports. You can keep internal answers in Peak Docs.

Who will publish articles later?

Only your team. Even as planned, nothing is published without approval.

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