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Peak Atlas

Peak Helpdesk / Template

Listen.
Then answer honestly.

Feedback is a gift, even when it hurts. The template says thanks, briefly repeats what came across and only promises what you can keep. No “we will do this right away” if it is not true.

For which request?

Change the subject. The ticket card next to it reacts instantly.

Edit all texts and details ↗Test the ticket card directly ↗
Local demo with sample data
Ticket card · previewPreview reacts instantly
Peak HelpdeskLocal demo with sample data

Thank you for your words about [topic]

Hi [name], thank you for your message. We will pass it on to [person or team], who will be glad to hear it. If you like, tell us what we could do even better.

Use sample data only.

Stays in this browser. No reply is sent, no ticket is created, nothing is saved automatically.

Edit your draft in detailCustomer message, details & next step
01

Your draft

Make it yours.

Additional details

Customer name, e-mail and message are always included in this demo.

JSON file for your local draft. Not an import into Peak Helpdesk.

01 / Anatomy of the reply

Subject, reply,
what comes of it.

The subject picks up the topic. The text shows you understood and says honestly what happens with the feedback. The next step records it in the ticket.

01 / The requestYour current draft

A clear subject
for the request.

Peak Helpdesk · local preview
Thank you for your words about [topic]

Hi [name], thank you for your message. We will pass it on to [person or team], who will be glad to hear it. If you like, tell us what we could do even better.

Request → Details → Reply

The subject says in one line what the ticket is about. The ticket number is added in front of it later.

02 / The details
4visible details
01Customer name02E-mail03Message04Company
03 / The next stepText preview

And then?
A clear next step.

Record satisfaction on the ticket and set it to “Solved”.

Test it in the ticket card directly above.

02 / Three kinds

Same attitude.
Different feedback.

Praise, criticism or an idea: each kind deserves its own reply. Choose the kind and adjust the topic.

Another example replaces the current demo draft.

  • 01 / PraiseSelected

    Thank you, honestly meant.

    Sharing the joy.

    Praise

    „Thank you for your words about [topic]“

    4 details · Company
  • 02 / CriticismSample draft

    Taken seriously.

    No justifying.

    Criticism

    „Your feedback on [topic]“

    5 details · Company + Reply due
  • 03 / IdeaSample draft

    Noted, not promised.

    Honest about the chances.

    Idea

    „Your idea about [topic]“

    4 details · Company

03 / Move on deliberately

From feedback to reply.

Download your draft locally or copy it. In Peak Helpdesk you write the reply in the ticket. It goes out through the Gmail or Outlook account connected in Peak Chat, with your signature and the ticket number in the subject. If nothing could be sent, the ticket says so.

Your request, your details and your reply — as one connected draft.

Please fill in the draft texts before you take them along.

Stays in this browser. No reply is sent, no ticket is created, nothing is saved automatically.

Frequently asked questions

Is there an automatic satisfaction survey?

Not yet, it is planned. Today your team records satisfaction from 1 to 5 on a solved ticket.

How does the reply reach the customer?

From the ticket through the Gmail or Outlook account connected in Peak Chat, with your signature and the ticket number in the subject. If nothing could be sent, the ticket says so.

Can I save the template in Peak Helpdesk?

Not yet. Saved replies (macros) are planned. Today you copy the text and write the reply in the ticket.

Is anything sent in the demo?

No. Everything stays in your browser. No ticket and no e-mail is created. A file only exists if you download it yourself.

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