Gorgias is known as a help desk for online shops. Peak Helpdesk is an app in Peak One for all kinds of customer requests: a ticket can concern a person, a company and a product. Peak Helpdesk refunds nothing and never writes to customers on its own. We make no detailed statements about Gorgias.
What decides it for you?
What does the team see about customer and product?
What Peak Helpdesk takes on for e-commerce requests today, and what it doesn't.
01 / The basis for deciding
Pick a focus. The left side shows what the Peak Helpdesk register evidences, including its limits. The right side makes no claim about Gorgias; it holds the question you check there yourself.
5 dimensions · Same standard for both options
The ticket concerns the person in Peak One, their company and the product. Peak Helpdesk doesn't show order data from a shop directly on the ticket.
What does the team see about customer and product?
Check the provider's current terms and Gorgias's current documentation, as of October 2026.
What does the team see about customer and product?
| The criterion | Peak Helpdesk | Gorgias |
|---|---|---|
| Customer contextWhat does the team see about customer and product? | Peak HelpdeskPerson, company, product The ticket concerns the person in Peak One, their company and the product. Peak Helpdesk doesn't show order data from a shop directly on the ticket. Backed by codeFeatures listed as live in the Peak Helpdesk requirement register. A register doesn't replace your own test in your workspace. Source checked: Peak-Admin/peak-one · docs/prd/peak-helpdesk-prd.md (requirement register, status “live”) | GorgiasNot yet evidenced Check the provider's current terms and Gorgias's current documentation, as of October 2026. Evidence pendingAs of October 2026. We make no detailed statements here about Gorgias, its prices, plans, limits or individual features. Check the provider's current terms and documentation and note the date and source. Source checked: |
| RefundsHow are refunds handled? | Peak HelpdeskDecided by your team Peak Helpdesk refunds nothing. Refund approvals are planned. You record the decision as a note or task. Backed by codeFeatures listed as live in the Peak Helpdesk requirement register. A register doesn't replace your own test in your workspace. Source checked: Peak-Admin/peak-one · docs/prd/peak-helpdesk-prd.md (requirement register, status “live”) | GorgiasNot yet evidenced Check the provider's current terms and Gorgias's current documentation, as of October 2026. Evidence pendingAs of October 2026. We make no detailed statements here about Gorgias, its prices, plans, limits or individual features. Check the provider's current terms and documentation and note the date and source. Source checked: |
| AI answersDoes an AI answer requests on its own? | Peak HelpdeskNot today An AI agent and AI answers are planned. Today Peak Helpdesk orders tickets by rules and says in one sentence what to do first, without AI. Backed by codeFeatures listed as live in the Peak Helpdesk requirement register. A register doesn't replace your own test in your workspace. Source checked: Peak-Admin/peak-one · docs/prd/peak-helpdesk-prd.md (requirement register, status “live”) | GorgiasNot yet evidenced Check the provider's current terms and Gorgias's current documentation, as of October 2026. Evidence pendingAs of October 2026. We make no detailed statements here about Gorgias, its prices, plans, limits or individual features. Check the provider's current terms and documentation and note the date and source. Source checked: |
| Help center and self-serviceCan customers find answers themselves, without writing? | Peak HelpdeskPlanned, not available today Help center, knowledge base and customer portal are listed as planned in the register. Backed by codeFeatures listed as live in the Peak Helpdesk requirement register. A register doesn't replace your own test in your workspace. Source checked: Peak-Admin/peak-one · docs/prd/peak-helpdesk-prd.md (requirement register, status “live”) | GorgiasNot yet evidenced Check the provider's current terms and Gorgias's current documentation, as of October 2026. Evidence pendingAs of October 2026. We make no detailed statements here about Gorgias, its prices, plans, limits or individual features. Check the provider's current terms and documentation and note the date and source. Source checked: |
| ChannelsThrough which routes do requests come in? | Peak HelpdeskE-mail, Live Chat, phone, manual E-mail by forwarding, Live Chat on the website, calls via sipgate or manually. WhatsApp, Instagram and SMS are planned. Backed by codeFeatures listed as live in the Peak Helpdesk requirement register. A register doesn't replace your own test in your workspace. Source checked: Peak-Admin/peak-one · docs/prd/peak-helpdesk-prd.md (requirement register, status “live”) | GorgiasNot yet evidenced Check the provider's current terms and Gorgias's current documentation, as of October 2026. Evidence pendingAs of October 2026. We make no detailed statements here about Gorgias, its prices, plans, limits or individual features. Check the provider's current terms and documentation and note the date and source. Source checked: |
Source code is evidence of implementation. It does not replace a current live test.
Gorgias is an established provider. This page doesn't rate it; it shows what Peak Helpdesk can do today and what it can't do yet.
Peak Helpdesk with its register. Other providers only with a note to check yourself.
By its own account, Gorgias is geared towards e-commerce and connected with shop systems. Check the scope with the provider. We acknowledge that.
We make no statement about Gorgias's prices, plans, limits or individual features. Check them with the provider.
Today Peak Helpdesk has no AI agent, no help center, no self-service portal, no macros and no WhatsApp.
02 / From feature to moment
Pick a task and run it in both tools with a test request. Note the date and the result.
Take a real, anonymised request and run it through both tools.
Send a test request “Where is my order?” in both tools.
You know which context reaches the team.
Features listed as live in the Peak Helpdesk requirement register. A register doesn't replace your own test in your workspace.
Source checked:
Peak-Admin/peak-one · docs/prd/peak-helpdesk-prd.md (requirement register, status “live”)Task selected. No test run.
See the steps03 / Before the next step
Peak Helpdesk fits when requests from different areas run as tickets with clear promises and your team decides refunds itself. If you need order data and shop actions right on the ticket, look at another tool.
Switching is a separate decision. Prepare it and keep the open evidence in view.
When Peak Helpdesk fits, and when it doesn't.
Start Peak Helpdesk and compare using the same request. If you need a help center, an AI agent, self-service, WhatsApp or macros today, Peak Helpdesk isn't the right choice today.
Try Peak HelpdeskStatements about Peak Helpdesk per the Peak Helpdesk register, as of October 2026. This page makes no detailed statements about Gorgias. Gorgias is a trademark of its owner.
We don't make the comparison for you. We make it checkable.
That depends on your team. Gorgias is a mature product with many features. Peak Helpdesk fits when requests, customers, tasks and appointments should live in one place in Peak One. Check the provider's current terms.
Not today. AI answers, a help center, a self-service portal and saved replies are planned. Today there are tickets, queues, response promises, e-mail, Live Chat and phone.
Other providers' prices and plans change and we cannot check them continuously. Look them up with the provider directly. Peak Helpdesk's prices are on the pricing page.
