Peak Helpdesk / For logistics

The customer calls for the third time.Someone different on the phone each time.

Logistics companies get questions about pickup, delays and damage, often by phone. In Peak Helpdesk a call becomes a ticket via sipgate or by hand, linked to the customer's company. Whoever picks up next time sees the whole history.

Your goal for the next step

Put the goal into words. Add perspectives and timing right below.

Local draft · no product activation

See the logistics example

Two typical cases. One traceable path.

The shipment is late.

Two logistics cases / two paths

01On the call02While clarifying03Afterwards

Working world / logistics

From call to answer.

On the call: Phone ticket on the company
While clarifying: Status “Waiting”, note for dispatch
Afterwards: Solved, report by reason

Editorial working card · sample data · not the product view

For logisticsPickup → Transit → Delivery

Your logistics case

What is it about?

Create a local note with made-up details. It shows the structure and is never saved or sent.

Local working example · nothing is saved or sent. Please don't enter personal data.

Peak Helpdesk / Start noteLOCAL DRAFT

02 / Your start noteLocal preview

Three thoughts. One clear answer.

Draft · not yet put together

The request: Still open
The owner: Still open
The answer: Still open

Your input appears here right away. With “View the start note” you check the three details locally.

Two typical logistics cases

What is the customer asking right now?

Pick the case. Ticket, next step and sample note follow the situation.

Transit

A business customer calls because a pallet hasn't arrived, and calls again in the afternoon.

The action: Take over the first call as a phone ticket, confirm the new delivery day by e-mail, set the ticket to “Waiting”.
The intent: On the second call the team knows immediately.

Working example / Late shipment

The shipment note

Channel: Phone via sipgate
Stav: Waiting until delivery
Confirmation: By e-mail with the ticket number

Editorial structure sketch · not a customer reference

The cases are editorial examples, not customer references. The product proof shows where the flow starts in Peak Helpdesk.

To the product proof

Does this fit you?

A clear job. Clear limits.

One call.
One history.

Where Peak Helpdesk helps today.

Many of your requests come by phone.
Everyone on the team should see a customer's history.
Damage cases should be traceable with a task and a note.

Your phoneYour mailbox

Your settlement

What Peak Helpdesk can't do yet.

Peak Helpdesk doesn't automatically show shipment data from your systems.
An automatic sipgate webhook is still planned.
A customer portal for shipment status is still planned.

The next proof is the product

Take over the next customer call as a ticket.

In Peak Helpdesk calls and e-mails land in one queue, each request on the customer's company. The report shows volume per channel and the most frequent reasons.

Start with Peak Helpdesk

Peak Helpdesk / Your next step

Whoever picks up knows.

Pick the case that calls in most often right now. The right next step follows from it.

See the logistics example

Local working example

The customer knows where the goods are.

Solved, report by reason

Frequently asked questions

Does the ticket show the shipment status?

Not automatically. You add the tracking number to the ticket; a connection to shipment data is planned.

How do we see where things get stuck?

The performance view shows medians for first reply and resolution plus reasons per period, computed from your tickets.

Which channels bring requests in?

Today through forwarded e-mail, the Live Chat widget on your website and tickets you create by hand. WhatsApp and a customer portal are planned.