Peak Helpdesk / Booking support
“Can I move my appointment?”The question lands in one place.
Appointment questions arrive by email, in Live Chat or on the phone. Peak Helpdesk turns each question into a ticket with a status and an owner. You change the appointment itself in Peak Booking; the ticket keeps question, answer and history together.
Put the goal into words. Add perspectives and timing right below.
Local example · no ticket, no appointment is changed.
Question / Appointment / Answer
What the ticket holds.
- Request
- Move an appointment, arrived via Live Chat, reason “booking”.
- Osoba
- The same customer who booked in Peak Booking, one record in Peak One.
- Stav
- Reply due in four hours (example), assigned to scheduling.
Your booking question in the example
Three answers, one settled appointment.
Describe the request, who takes care of it and what the customer gets back. Everything stays in this open preview.
Local working example · nothing is saved or sent. Please don't enter personal data.
Three answers. One booking question.
Draft · not yet put together
- Request
- Still open
- Owner
- Still open
- Answer
- Still open
Three steps for an appointment question
From the question to a settled appointment.
Peak Helpdesk records the request and shows who replies. Booking and rescheduling happen in Peak Booking.
- 01Capture
Every question becomes a ticket.
RequestMove an appointment, arrived via Live Chat, reason “booking”.
Whether email, Live Chat or a call: the question gets a number, a reason and a priority. The team enters calls by hand.
Message → ticket with reason “booking” - 02Settle
Change the appointment where it lives.
OsobaThe same customer who booked in Peak Booking, one record in Peak One.
The owner moves the appointment in Peak Booking. If a callback is needed, a follow-up task is created in Peak Task, linked to the ticket.
Ticket → appointment in Peak Booking - 03Reply
A reply that arrives.
StavReply due in four hours (example), assigned to scheduling.
The reply goes out through the mailbox connected in Peak Chat, with the ticket number in the subject. If nothing could be sent, the ticket tells you. In the example only a note is created.
Sample artifact → booking note
From the example to a real ticket
Forward your appointments mailbox.
In Peak Helpdesk you get a forwarding address for your workspace and a Live Chat widget for your website. Every appointment question appears as a ticket, and the customer is the same person as in Peak Booking.
Start with Peak HelpdeskPeak Helpdesk / Your next step
No appointment question goes unanswered.
Walk through your most common booking question in the example. Then forward the first real request.
Walk through a booking question
Sort out appointments without a question getting stuck.
Reply due in four hours (example), assigned to scheduling.
Frequently asked questions
Does Peak Helpdesk move the appointment itself?
No. The appointment lives in Peak Booking. The ticket holds the question; a person on your team makes the change there.
Is the customer the same person in both apps?
Yes. Customers are one record in Peak One, the same in Helpdesk, Booking and Chat.
Which channels do the questions arrive through?
Today by forwarded e-mail, Live Chat on your website, or as a ticket you log by hand for calls.