Peak Helpdesk
Peak Helpdesk
Example workflow
Zachytávej servisní požadavky jako tikety ve společném procesu. Každý požadavek dostane odpovědnou osobu a stav a fronta ti ukáže, které požadavky ještě čekají na odpověď.
Example workflow
What a ticket looks like
A ticket shows at a glance what it is about, who is handling it and what happens next.
Example with fictional data
| Field | Example value |
|---|---|
| Issue | Received the March invoice twice |
| Responsible | Jonas Keller |
| Status | In progress |
| Next step | Send the correction to the customer |
| Stage | Responsibility clarified |
Fictional example for illustration. The available statuses are shown in the app.
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Triage a sample request and prepare a reply.
02
Your service case
SERVICE CASE · PREVIEW
Handle a request clearly
I need help setting up my team.
Your draft reply
Happy to help. Which step would you like to work through together?
Reply has not been sent.
THIS IS YOUR START.
Continue with it in Peak One.
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- Vyzkoušej bez účtu
- Tvůj vlastní koncept
- Ty rozhoduješ, co se zveřejní
Peak Helpdesk
Dej dalšímu požadavku zákazníka odpovědnou osobu.
Vyzkoušej své použití. Potom pokračuj v práci na konceptu v Peak One.
Zpět na náhledIlustrativní příklad