Peak Helpdesk / Live chat
The visitor has a question.And simply types it.
With the Peak Helpdesk live chat, visitors ask their question right on your website, without an account. On your side it becomes a ticket with a response promise, and your team replies in the chat. You embed it with a script.
Put the goal into words. Add perspectives and timing right below.
Two sample visitors · one traceable path.
Two visitors / one chat
Where, who, by when.
- Web
- A chat window, embedded with a script.
- Ticket
- Every conversation becomes a ticket with channel chat.
- Reply
- Your team replies in the chat, with a promise.
Your live chat
Where, who and by when?
Set where the chat appears, who replies and which promise applies. The preview shows the structure and stores nothing.
Local working example · nothing is saved or sent. Please don't enter personal data.
Three answers. One live chat.
Draft · not yet put together
- Place
- Still open
- Tým
- Still open
- Promise
- Still open
Two typical visitors
Who writes to you in the chat?
Pick the visitor. Ticket, queue and reply follow from it.
A question before buying
A visitor asks in the cart how long delivery takes.
- The action
- The message becomes a ticket in “needs reply”. A person in the team replies in the chat.
- The intent
- A reply while the visitor is still there.
The chat in the example
- Ticket
- [#151] Delivery time (sample data)
- Channel
- Live chat
- Promise
- Reply due in 1 hour (sample data)
The example shows the flow. In Peak Helpdesk you embed the chat on your website with a script.
To the next stepIs this for you?
A clear job. Clear limits.
A website where
visitors have questions.
This is where the example helps.
- Visitors ask you questions before they buy or book.
- Chat questions should land in the same queues as emails.
- Visitors should be able to write without an account.
No sending
What this preview doesn't do.
- This preview embeds no chat and creates no ticket.
- AI answers in the chat are planned and not available today.
- WhatsApp, Instagram and SMS are not built as channels yet.
From the example to a real chat
Embed the chat on your website.
In Peak Helpdesk you get the script for your website. Write a test message yourself and answer it as a ticket. Then you know what your visitors experience.
Start with Peak HelpdeskPeak Helpdesk / Your next step
No visitor question disappears.
Start with the page where most questions come up.
Start the chat example
For websites where questions come up.
Your team replies in the chat, with a promise.
Frequently asked questions
Do visitors need an account?
No. They just start typing, and a ticket is created.
Do chats and emails land in the same place?
Yes. Both are tickets in the same queues, with the same promise.
Does a bot answer in the chat?
No, your team replies. An AI agent is planned.