Peak Helpdesk
Peak Helpdesk
Example workflow
सेवा अनुरोधों को एक साझा प्रक्रिया में टिकट के रूप में दर्ज करें। हर अनुरोध को एक ज़िम्मेदार व्यक्ति और स्थिति मिलती है, और एक कतार दिखाती है कि कौन-से अनुरोध अभी जवाब का इंतज़ार कर रहे हैं।
Example workflow
What a ticket looks like
A ticket shows at a glance what it is about, who is handling it and what happens next.
Example with fictional data
| Field | Example value |
|---|---|
| Issue | Received the March invoice twice |
| Responsible | Jonas Keller |
| Status | In progress |
| Next step | Send the correction to the customer |
| Stage | Responsibility clarified |
Fictional example for illustration. The available statuses are shown in the app.
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Triage a sample request and prepare a reply.
02
Your service case
SERVICE CASE · PREVIEW
Handle a request clearly
I need help setting up my team.
Your draft reply
Happy to help. Which step would you like to work through together?
Reply has not been sent.
THIS IS YOUR START.
Continue with it in Peak One.
Your edited details are transferred to a new Peak One tab. Sign in there, review your draft and confirm the next step.
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- आपका अपना ड्राफ़्ट
- क्या लाइव होगा, यह आप तय करते हैं
Peak Helpdesk
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