Peak Helpdesk
Peak Helpdesk
Example workflow
サービスへの問い合わせを、共通の流れの中でチケットとして記録しましょう。どの問い合わせにも担当者とステータスが割り当てられ、キューでまだ返信を待っている問い合わせがわかります。
Example workflow
What a ticket looks like
A ticket shows at a glance what it is about, who is handling it and what happens next.
Example with fictional data
| Field | Example value |
|---|---|
| Issue | Received the March invoice twice |
| Responsible | Jonas Keller |
| Status | In progress |
| Next step | Send the correction to the customer |
| Stage | Responsibility clarified |
Fictional example for illustration. The available statuses are shown in the app.
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Triage a sample request and prepare a reply.
02
Your service case
SERVICE CASE · PREVIEW
Handle a request clearly
I need help setting up my team.
Your draft reply
Happy to help. Which step would you like to work through together?
Reply has not been sent.
THIS IS YOUR START.
Continue with it in Peak One.
Your edited details are transferred to a new Peak One tab. Sign in there, review your draft and confirm the next step.
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