Peak Helpdesk
Service requests
サービスへの問い合わせを、共通の流れの中でチケットとして記録しましょう。どの問い合わせにも担当者とステータスが割り当てられ、キューでまだ返信を待っている問い合わせがわかります。
Service requests
It is clear who handles which request
Small service teams receive requests in many ways. In the helpdesk each one becomes a ticket with the issue, the person responsible and a status.
Service provider with a small office team
Starting point
A customer reports an error on her invoice.
Your next step
The request is logged as a ticket and assigned to accounting.
Result
The customer gets an answer from the person who is actually handling it.
Online retailer
Starting point
Several requests came in overnight.
Your next step
In the morning the team shares out the open tickets from the queue together.
Result
No request is left lying because nobody felt responsible.
Agency
Starting point
A client calls and asks about the status of his request.
Your next step
Whoever takes the call opens the ticket and sees who is responsible and its status.
Result
The client gets a reliable answer right away.
HelpdeskNo signup neededTRY IT. MAKE IT YOURS. TAKE IT WITH YOU.
Triage a sample request and prepare a reply.
Your service case
Handle a request clearly
I need help setting up my team.
Happy to help. Which step would you like to work through together?
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