Fictional case example
Monday, 9:40 a.m. In front of you lie €900 and €18,000. Unfortunately, both on paper.
The €900 sits on an overdue invoice. You're already reaching for the phone. It's quick. At least something would be done afterward.
Next to it lies the €18,000 quote. Need and budget are settled. One question is open: “Are the two workshops included?” The decision-maker can talk until ten. After that, not until next week.
With the invoice customer, you can reach someone all morning. The call at 10:30 has no visible downside here. The invoice is closer to the money. The quote is closer to a closed door.
You settle the open quote question first. You call the invoice customer at 10:30. That's not a close yet, but it's a concrete next step in both cases.
“The invoice gets its call at 10:30. It isn't offended. It needs a date.”









