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Peak Atlas

Industry solution · Online shops

The order is in. From now on, what happens next is what counts.

In day-to-day shop operations, margin, shipping, returns and customer questions sit in different spreadsheets and inboxes. Peak One brings them together, so the team sees what is stuck and which product really makes money.

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Where everyday work gets stuck

Revenue is rising. The overview isn't.

  • Which products still contribute anything after shipping, fees, returns and advertising is in a spreadsheet nobody maintains anymore.
  • Whether an order has really shipped is often only discovered when the customer asks.
  • Questions about delivery and returns land in the shared inbox, and nobody knows who is replying.
  • What follows a return gets discussed in the team chat and forgotten afterward.

The old and the new workflow

From the spreadsheet to a shared picture.

Typical workflow

  • Calculating margin per product once a year in a spreadsheet
  • Noticing stuck orders only when someone complains
  • Distributing customer inquiries from a shared inbox
  • Searching the chat for return arrangements

With Peak One

  • Contribution margin per product and variant in euros and percent
  • See which orders are stuck and what has really shipped
  • Every customer inquiry with an owner and a status
  • What follows a return, as a task with a due date

How an inquiry works

From the question about the parcel until the cause is clear.

  1. TriggerA customer writes that her order hasn't arrived in days.
  2. 01 · TicketRecord requestThe message becomes a ticket, and someone on the team picks it up.
  3. 02 · OrderCheck orderIn Peak Fulfillment, the team sees whether an order is stuck or has already shipped.
  4. 03 · TicketReply and set statusThe customer gets a reply, and the status shows everyone where the inquiry stands.
  5. 04 · TaskTackle the causeIf the problem recurs, it becomes a task with a responsible person and a due date.
  6. 05 · DocumentRecord the processHow you handle such cases in the future is in a guide the team can find.
Result: No inquiry goes without an owner, and recurring problems become tasks instead of frustration.

What you start with

Four apps for the team. A shared status.

For numbers and orders

What a product earns. And where it's stuck.

Peak ProductsAvailable

Assortment, inventory, and calculation in one place, even without a shop connection.

Peak FulfillmentAvailable

Which orders are stuck, what has really shipped and what happens with each return.

Peak CashflowAvailable

Where your money flows and how much room is left.

Peak FinanceAvailable

Profit, cash and plan at a glance, with the decision that matters now.

Peak One is not a shop system, inventory management or accounting. Your shop, shipping and invoices keep running where they run today. You can connect Shopify and WooCommerce; Peak One organizes the products, orders, inquiries and tasks around them.

Frequently asked questions

Briefly answered.

Do I need a shop connection to calculate contribution margin?

No. Peak Products calculates without a shop connection too. With Shopify or WooCommerce, products and stock levels come across as the same products, not as a copy.

Are ad spend and returns included in the calculation?

Yes. Peak Products calculates purchasing, shipping, fees, returns and ad spend per product and variant, and shows which products tie up cash in inventory.

What does Peak One cost for an online shop?

There's a free way to start. Which apps are included in which plan is on the pricing page.

Keep exploring

What's included.

Welt Control

More industries

All pages in this section at a glance.

Alle Branchen

Start with online shops. The rest follows.

Margin per product, stuck orders, customer inquiries and tasks for the shop team in one place. Log in with Google and see your company in one place.

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