Industry solution · Software & IT
Your product is digital. Your processes can be too.
IT companies work every day with good tools for code and infrastructure. The work around the customer, though, often runs through inboxes and chats. Peak One bundles it for the whole team.
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What all IT companies share
The technology is different. The customer work is similar.
- Customer inquiries arrive with individuals and are invisible to everyone else.
- The status of a customer project lives in tools that only part of the team opens.
- Knowledge about customers and processes lives in the heads of a few people.
Industries in this area
Choose your industry. Each with its own workflow.
- 01
SaaS companies
Customer history, onboarding, support inquiries and knowledge in one place instead of scattered across inboxes and chats.
More - 02
IT service providers
Fault reports, customer projects and customer documentation with clear ownership instead of in individual technicians' heads.
More - 03
Software agencies
Initial consultation, service offer, project tasks and decisions with the customer in one system.
More - 04
IT freelancers
Contacts, introductory calls, service offer and project tasks, even when you work alone.
More
How you get started
Start small. Then build it out.
- 01 / 03
Record customers
In the CRM, every customer shows up with conversation history and a planned next step.
- 02 / 03
Assign inquiries
In Helpdesk, every inquiry becomes a ticket with an owner and a status.
- 03 / 03
Break down projects
Every customer project becomes tasks with a responsible person and a date.
Peak One does not replace development or operations tools such as issue trackers, code management or monitoring. It organizes the work around the customer: inquiry, project, history and knowledge.
Frequently asked questions
Briefly answered.
Do we have to give up our issue tracker?
No. Peak One is not built for development work. It records what was discussed with customers, who is handling an inquiry and who is responsible for which project task.
Do I have to roll out all the apps at once?
No. Most teams start with the CRM or Helpdesk and add more apps when they need them. You can start for free.
Keep exploring
What's included.
- IndustryIT freelancersContacts, introductory calls, service offer and project tasks, even when you work alone.View
- IndustryIT service providersFault reports, customer projects and customer documentation with clear ownership instead of in individual technicians' heads.View
- IndustrySaaS companiesCustomer history, onboarding, support inquiries and knowledge in one place instead of scattered across inboxes and chats.View
- IndustrySoftware agenciesInitial consultation, service offer, project tasks and decisions with the customer in one system.View
Start with Software & IT. The rest follows.
Peak One for SaaS providers, IT service firms, software agencies and IT freelancers: customers, inquiries, projects and knowledge in one place. Log in with Google and see your company in one place.
Free plan · Sign in with Google · set up in about two minutes