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Peak Atlas

Industry solution · SaaS companies

The contract is signed. Now the customer work begins.

After closing, setup, questions and support inquiries begin. Peak One keeps customer history, onboarding, inquiries and guides together, so sales, onboarding and support see the same status.

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Where everyday work gets stuck

The product is ready. The customer care isn't.

  • What sales discussed with a customer, onboarding only learns after a follow-up question.
  • Support inquiries land in personal inboxes, and nobody sees who is replying.
  • The same setup questions come from many customers, one by one, by email.
  • Guides for customers and new colleagues are scattered across presentations and chats.

The old and the new workflow

From the handover chat to the shared client status.

Typical workflow

  • Handover from sales by chat message
  • Onboarding steps in a personal list
  • Answering support inquiries in your own inbox
  • Explaining the same question for the fifth time, one by one

With Peak One

  • Customer with history and next step in the CRM
  • Onboarding as tasks with a responsible person
  • Every inquiry as a ticket with ownership and status
  • Answering once in the community, visible to all members

How a customer launch works

From the close until the first question.

  1. TriggerA new customer has signed and is supposed to start with your software.
  2. 01 · ContactTake over customersIn the CRM, the customer shows up with the conversation history from sales and the planned next step.
  3. 02 · TaskPlan onboardingThe setup steps become tasks with a responsible person and a date.
  4. 03 · DocumentShare the guideThe team writes a setup guide together in Docs and finds it again in the library.
  5. 04 · PostCollect questionsThe customer asks general questions in the community, where the answer is visible to all members.
  6. 05 · TicketAssign the inquiryA specific problem is logged as a ticket and gets an owner and a status.
Result: Sales, onboarding and support work from the same customer status, and no inquiry depends on a single inbox.

What you start with

Six apps. One customer, one history.

Peak One is not a tool for product development. It has no issue tracker with code integration, no subscription or license management and no analysis of how customers use your software. It organizes the work around your customers: history, onboarding, inquiries and knowledge.

Frequently asked questions

Briefly answered.

Can I build Helpdesk into my software?

Peak One does not describe embedding in your software or specific channels. In Helpdesk, you log inquiries as tickets, each with an owner and a status.

Can I plan a product roadmap in Peak One?

In Peak Board, cards become the timeline, and tasks attach to milestones linked to a goal. A public roadmap or voting on customer requests is not described.

What does Peak One cost for a SaaS company?

There's a free way to start. Which apps are included in which plan is on the pricing page.

Keep exploring

What's included.

Welt Scale

More industries

All pages in this section at a glance.

Alle Branchen

Start with SaaS companies. The rest follows.

Customer history, onboarding, support requests and knowledge in one place instead of scattered across inboxes and chats. Log in with Google and see your company in one place.

Try for freeView pricing

Free plan · Sign in with Google · set up in about two minutes