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Peak Atlas

Industry solution · IT service providers

The customer calls the technician. And the whole team knows about it.

At an IT service provider, faults, moves, rollouts and maintenance run side by side. Peak One keeps reports, projects and the knowledge about each customer in one place, so not everything depends on whoever was last on site.

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Where everyday work gets stuck

Lots of customer environments. Little shared overview.

  • Customers report faults directly to the technician they know, by mobile or email.
  • A customer rollout runs alongside daily business, and its status is on nobody's list.
  • How a customer's network is set up is often known by only one person.
  • Recurring steps, such as when a new customer starts, go a little differently every time.

The old and the new workflow

From the call to the technician to a report with ownership.

Typical workflow

  • Reporting a fault by calling the technician
  • Asking around the team who is handling it
  • Planning project steps in personal notes
  • Recalling knowledge about the customer from memory

With Peak One

  • Report as a ticket with an owner
  • Queue shows what's still open
  • Project as tasks with a date and ownership
  • Notes and guides per customer in Docs

How a customer report works

From the outage until the documentation.

  1. TriggerA customer reports that several workstations in their office have no network connection.
  2. 01 · TicketLog the reportThe report is logged as a ticket with the customer's issue, no matter who it reached.
  3. 02 · TicketClarify ownerOne person takes the ticket, and the status shows everyone where it stands.
  4. 03 · ContactView historyThe CRM shows what was last discussed with the customer and what is planned next.
  5. 04 · TaskPlan follow-up workIf an on-site visit or new hardware is needed, it becomes a task with a date.
  6. 05 · DocumentRecord the solutionWhat the cause was and how it was fixed is in a document on the customer.
Result: Every report has an owner, and knowledge about the customer lives with the team rather than with one technician.

What you start with

Five apps. One status per customer.

Peak One is not software for remote maintenance, monitoring or device inventory. It does not manage passwords and does not bill maintenance contracts or hours. It organizes the work around the customer: report, project, history and knowledge.

Frequently asked questions

Briefly answered.

Does Peak One replace our remote maintenance tool?

No. Peak One has no remote maintenance and no monitoring. Helpdesk records who is handling a report and where it currently stands.

Can we store our customers' credentials in Docs?

Docs is meant for notes, minutes and guides, not as a password store. Credentials stay in your password manager.

What does Peak One cost for an IT service provider?

There's a free way to start. Which apps are included in which plan is on the pricing page.

Keep exploring

What's included.

Welt Control

More industries

All pages in this section at a glance.

Alle Branchen

Start with IT system integrators. The rest follows.

Fault reports, customer projects and customer documentation with clear ownership instead of living in individual technicians' heads. Log in with Google and see your company in one place.

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Free plan · Sign in with Google · set up in about two minutes