Affected page or process
The exact address or name of the process, for example “inquiry form on the homepage” or “automation lead → CRM.”
Collaboration · Support
Get to the right contact quickly.
Five typical needs, five clear paths. For current projects, the agreed project channel applies; for everything else, you can reach us at contact@peak-atlas.com or on the contact page.
Analyze my shop
New inquiries and initial consultations go through /contact.
Signpost
What is it about?
Choose the request that fits best. Every path leads to a real destination.
- Existing accessYou're a customer and want to get to your area: the login takes you there. Report access problems to your project contact or by email.Open
- Question about a current projectUse the agreed project channel and the named contact. How collaboration is set up with us is described under Customer Success.Open
- Technical faultA page, process, or automation isn't working: further down you'll find a fault report that asks for all the necessary details.Open
- Invoice and contractWe answer questions about invoices, terms, or contract documents by email. You'll find the terms of our offers on the pricing page.Open
- New inquiryYou're not a customer yet or have a new project: the initial consultation is the right way in.Open
Contact channels
How to reach us
For current projects
- The project channel agreed at kick-off is the fastest way, since the context is already known there.
- If the channel fails: email contact@peak-atlas.com with the project name in the subject line.
- Backups are recorded in your project's role table.
For all other requests
- Email: contact@peak-atlas.com, for invoices, contracts, access, and general questions.
- Contact page with appointment booking for an initial consultation: /contact.
- In your email, name the project concerned, your request, and the urgency.
A good fault report
Six details that let us reproduce a fault
A complete report saves the first round of follow-up questions. The draft below asks for exactly these points.
Time
When did it occur, since when has it existed, does it happen always or only sometimes?
Steps to reproduce
What did you do, in what order? Numbered steps are gold.
Expected outcome
What should have happened?
Actual outcome
What happened instead, ideally with the wording of an error message.
Redacted screenshot
A screenshot helps when personal data and access keys have been blurred beforehand. Passwords or access keys are never sent with it, and we never ask for them.
Report a fault
Prepare a fault report
The draft is created in your browser and handed to your email program with one click. It is sent when you send the message there.
Preview of your draft
To: contact@peak-atlas.com
Subject: Incident report
Hello Peak Atlas, Affected page or process: – Time: – Steps to reproduce: – Expected result: – Actual result: – Device and browser: – Screenshot: – Name, company, project: – Thanks for getting back to me.
Opens your email program. The message is only sent once you send it from there. Still open: Affected page or process, time, steps to reproduce, expected result, actual result, name, company, project.
Move forward on your own
Answers that already exist
- ResourcesGuides, playbooks, and templates on sales, CRM, automation, and cash flow.Open
- AcademyShort learning units with tasks, if you want to work through a topic yourself.Open
- Frequently asked questionsThe most frequently asked questions about collaboration, process, and offering on the homepage.Open
- CalculatorTools for pipeline, cash flow, and automation benefit with disclosed formulas.Open
Frequently asked questions
Clearly answered.
Which contact channels and response times apply?
For current projects, the agreed contact channels and response times apply. In an inquiry, name the project concerned and the urgency.
How do I reach you with a different request?
For current projects, use the agreed project channel. For other requests, you can reach us at contact@peak-atlas.com or on the contact page.
I forgot my password.
Use the forgot-password function in the login. Never send us a password by email; we never ask for one. If access keeps failing, tell your project contact or contact@peak-atlas.com.
Where do I find invoices or contract documents?
Existing customers receive invoices through the channel agreed in the project. For questions, write to contact@peak-atlas.com with the invoice number or project name in the subject line.
