Peak Helpdesk · Customer rescue · Planned
Planned: Peak Helpdesk notices when a person writes in again and again, a promise is missed or they threaten to leave, and suggests a rescue plan. Today you see overdue promises in the queue and the person's earlier tickets. The demo is a concept with sample data.
Planned feature · concept demo · sample data
Why: The same reason three times means the earlier replies did not fix the problem. The plan waits for your approval.
02 / How the rescue is meant to work
A rescue is not automatic. It is a clear proposal that a person accepts or rejects.
Example Ltd reports the same problem with a delivery for the third time.
Planned: repeated reasons, missed promises and harsh words become a visible warning. Today: overdue promises and earlier tickets.
History: three tickets with the reason “delivery”, two marked as solved
Proposal: one experienced person takes over all open tickets of this company
Proposal: a follow-up task in Peak Task to clear up the cause with the warehouse
Every step waits for your click. Peak Helpdesk never writes to customers on its own and refunds nothing.
Your review is still open.
These marks send nothing.Proposal and execution stay separate
The “needs reply” queue shows overdue promises first. On the ticket you see the person's earlier tickets, internal notes and linked tasks in Peak Task.
A rescue view with a warning and a suggested plan does not exist yet. This page shows a concept, not a product.
We show no churn values and no success rate. The examples are fixed; no model is called.
The next step
Start Peak Helpdesk. The queue shows what needs a reply first.
Start Peak Helpdesk for freePlanned feature · concept demo · sample data
No, it is planned. The demo is a concept with sample data and fixed examples.
The “needs reply” queue with overdue promises first, the person's earlier tickets and follow-up tasks in Peak Task.
No. Peak Helpdesk never writes to customers on its own, refunds nothing and does not decide for your team.
The sculpture illustrates the flow. It is not a product interface.