4/ 10No fitting article
Planned: no article answers the question.
Then
Planned: an approved article answers exactly this question.
The question becomes a ticket · your team replies
Peak Helpdesk · Help center · Planned
Answers people can find.
Before anyone has to ask.
Planned: a public help center with articles your customers search themselves. It does not exist yet. Today your team answers questions in the ticket, by email or in Live Chat, and you can keep internal answers in Peak Docs.
Start Peak Helpdesk todayConcept demo · Planned · sample data · nothing is published
EXAMPLE / LIVE PREVIEWOne check.
One check.
The fitting step.
01 / Example value
How well does an existing article fit the question?
02 / What Peak Helpdesk showsPlanned: no article answers the question.
The question becomes a ticket · your team replies
Change the example value. The next step follows the check.
Sample data · no reply is sent
One example. Two paths.
The check
decides the next step.Compare both paths below ↓
decides the next step.Compare both paths below ↓
Two concept values
How well does an existing article fit the question?
Concept demo on a scale from 0 to 10. Planned, not built. Today every question becomes a ticket.
10/ 10Fitting article
Planned: an approved article answers exactly this question.
The article is shown · a ticket stays possible at any time
Trust needs clarity
What works today instead.
01 / The existing evidence
Planned, not built
Help center, knowledge base and customer self-service are planned. The paths on this page are a concept demo.
- 4/10Planned: no article answers the question.The question becomes a ticket · your team replies
- 10/10Planned: an approved article answers exactly this question.The article is shown · a ticket stays possible at any time
02 / Your check
Today: replies in the ticket
Your team replies from the ticket through the connected mailbox or in Live Chat. The reports show the top reasons of the last 7, 30 or 90 days.
4 / 1010 / 10
Compare both paths and their reasons.
03 / The clear limit
Nothing is published
This page creates no article and saves nothing. Later, too, only your team publishes.
Example│Nothing sent
The next step
Collect the questions first, then the answers.
Start Peak Helpdesk and see in the reports which reasons come up most. That is the base for any later help center.
Start Peak Helpdesk todayPeak Helpdesk · Help center · PlannedWhat is asked often?
Concept demo · Planned · sample data · nothing is published
Frequently asked questions
Does Peak Helpdesk have a help center?
Not yet. Help center and knowledge base are planned.
What can I do today instead?
Reply from the ticket by email or in Live Chat and see the top reasons in the reports. You can keep internal answers in Peak Docs.
Who will publish articles later?
Only your team. Even as planned, nothing is published without approval.