Peak Helpdesk / For online education
The course starts tomorrow.The access isn't working yet.
With online courses, many questions arrive just before the start: access, tech, invoices. In Peak Helpdesk they land in one queue from Live Chat and e-mail. Response targets show what's due before the start, and content questions go straight to the instructor.
Put the goal into words. Add perspectives and timing right below.
Two typical cases. One traceable path.
Two course questions / two paths
From enrolment into the course.
- Before the start
- Access questions at high priority
- During the course
- Assign content questions to the instructor
- Afterwards
- See frequent reasons in the report
Your course question
What is it about?
Create a local note with made-up details. It shows the structure and is never saved or sent.
Local working example · nothing is saved or sent. Please don't enter personal data.
Three thoughts. One clear reply.
Draft · not yet put together
- The question
- Still open
- The owner
- Still open
- The reply
- Still open
Two typical course questions
What is the learner asking?
Pick the case. Ticket, next step and sample note follow the situation.
Before the start
A learner writes in the Live Chat the evening before the course that the login doesn't work.
- The action
- Ticket at high priority, reason “access”, reply with a new link from your mailbox.
- The intent
- She's there on day one, the ticket is solved.
The access note
- Priority
- High, due before the start
- Reason
- Access
- 닫기
- Solved with a reply by e-mail
The cases are editorial examples, not customer references. The product proof shows where the flow starts in Peak Helpdesk.
To the product proofDoes this fit you?
A clear job. Clear limits.
One course question.
Answered in time.
Where Peak Helpdesk helps today.
- You want chat and e-mail from learners in one place.
- Access questions should show up on top before the course starts.
- Content questions should go straight to instructors.
No help center
What Peak Helpdesk can't do yet.
- A self-service help center is still planned.
- AI answers to learner questions are still planned.
- An automatic satisfaction survey is still planned.
The next proof is the product
Put the chat widget on your course page.
In Peak Helpdesk questions from chat and e-mail land in one queue. The report shows volume per day and channel and the most frequent reasons.
Start with Peak HelpdeskPeak Helpdesk / Your next step
On the first course day, everyone's in.
Pick the case coming up before your next course start. The right next step follows from it.
See the course example
Everyone is there on day one.
See frequent reasons in the report
Frequently asked questions
Is there a help center for learners?
A help center is planned. Today learners reach you by e-mail and Live Chat.
How do we measure satisfaction?
Your team records a 1 to 5 rating on the solved ticket. An automatic survey is planned.
Does an AI answer the tickets?
No. AI replies and suggestions are planned. Today your team answers itself, and Peak Helpdesk never writes to customers on its own.