01 / Evidence fileApp in Peak One · Part of the Peak One plans
Peak Helpdesk
E-mail intakeBy forwarding
Every forwarded e-mail becomes a ticket. Pulling directly from Gmail without forwarding is planned.
How does e-mail reach the team?
Peak Helpdesk · Compared with FrontAs of October 2026 · No detailed statements about other providers
A shared inboxor a ticket with a promise?
Front is known as a tool teams use to work on e-mail and other messages together. Peak Helpdesk is an app in Peak One that runs every customer request as a ticket with number, status, owner and promise. E-mails arrive by forwarding today. We make no detailed statements about Front.
What decides it for you?
How does e-mail reach the team?
As of October 2026
Inbox or ticket?
What Peak Helpdesk does with incoming e-mail, and what it doesn't.
01 / Your first perspectivePeak HelpdeskApp in Peak One · Part of the Peak One plans
02 / Your second perspectiveFrontTool for shared inboxes · As of October 2026
01 / The basis for deciding
The same questions. Two tools.
Pick a focus. The left side shows what the Peak Helpdesk register evidences, including its limits. The right side makes no claim about Front; it holds the question you check there yourself.
5 dimensions · Same standard for both options
02 / Evidence fileTool for shared inboxes · As of October 2026
Front
E-mail intakeNot yet evidenced
Check the provider's current terms and Front's current documentation, as of October 2026.
How does e-mail reach the team?
| The criterion | Peak Helpdesk | Front |
|---|---|---|
| E-mail intakeHow does e-mail reach the team? | Peak HelpdeskBy forwarding Every forwarded e-mail becomes a ticket. Pulling directly from Gmail without forwarding is planned. Backed by codeFeatures listed as live in the Peak Helpdesk requirement register. A register doesn't replace your own test in your workspace. Source checked: Peak-Admin/peak-one · docs/prd/peak-helpdesk-prd.md (requirement register, status “live”) | FrontNot yet evidenced Check the provider's current terms and Front's current documentation, as of October 2026. Evidence pendingAs of October 2026. We make no detailed statements here about Front, its prices, plans, limits or individual features. Check the provider's current terms and documentation and note the date and source. Source checked: |
| OwnershipHow does someone know a ticket is theirs? | Peak HelpdeskAssignment with notification Assignments and customer replies show up in the Peak One Inbox. Follow-ups become Peak Task tasks on the ticket. Backed by codeFeatures listed as live in the Peak Helpdesk requirement register. A register doesn't replace your own test in your workspace. Source checked: Peak-Admin/peak-one · docs/prd/peak-helpdesk-prd.md (requirement register, status “live”) | FrontNot yet evidenced Check the provider's current terms and Front's current documentation, as of October 2026. Evidence pendingAs of October 2026. We make no detailed statements here about Front, its prices, plans, limits or individual features. Check the provider's current terms and documentation and note the date and source. Source checked: |
| AI answersDoes an AI answer requests on its own? | Peak HelpdeskNot today An AI agent and AI answers are planned. Today Peak Helpdesk orders tickets by rules and says in one sentence what to do first, without AI. Backed by codeFeatures listed as live in the Peak Helpdesk requirement register. A register doesn't replace your own test in your workspace. Source checked: Peak-Admin/peak-one · docs/prd/peak-helpdesk-prd.md (requirement register, status “live”) | FrontNot yet evidenced Check the provider's current terms and Front's current documentation, as of October 2026. Evidence pendingAs of October 2026. We make no detailed statements here about Front, its prices, plans, limits or individual features. Check the provider's current terms and documentation and note the date and source. Source checked: |
| Help center and self-serviceCan customers find answers themselves, without writing? | Peak HelpdeskPlanned, not available today Help center, knowledge base and customer portal are listed as planned in the register. Backed by codeFeatures listed as live in the Peak Helpdesk requirement register. A register doesn't replace your own test in your workspace. Source checked: Peak-Admin/peak-one · docs/prd/peak-helpdesk-prd.md (requirement register, status “live”) | FrontNot yet evidenced Check the provider's current terms and Front's current documentation, as of October 2026. Evidence pendingAs of October 2026. We make no detailed statements here about Front, its prices, plans, limits or individual features. Check the provider's current terms and documentation and note the date and source. Source checked: |
| ChannelsThrough which routes do requests come in? | Peak HelpdeskE-mail, Live Chat, phone, manual E-mail by forwarding, Live Chat on the website, calls via sipgate or manually. WhatsApp, Instagram and SMS are planned. Backed by codeFeatures listed as live in the Peak Helpdesk requirement register. A register doesn't replace your own test in your workspace. Source checked: Peak-Admin/peak-one · docs/prd/peak-helpdesk-prd.md (requirement register, status “live”) | FrontNot yet evidenced Check the provider's current terms and Front's current documentation, as of October 2026. Evidence pendingAs of October 2026. We make no detailed statements here about Front, its prices, plans, limits or individual features. Check the provider's current terms and documentation and note the date and source. Source checked: |
Transparency is part of the comparison.
Source code is evidence of implementation. It does not replace a current live test.
Our standard
Compare fairly.With a date and a source.
Front is an established provider. This page doesn't rate it; it shows what Peak Helpdesk can do today and what it can't do yet.
Dated and open
Every statement has a source.
Peak Helpdesk with its register. Other providers only with a note to check yourself.
- 01
Acknowledge strengths
By its own account, Front is geared towards collaboration in a shared inbox across several channels. Check the scope with the provider. We acknowledge that.
- 02
No outside details
We make no statement about Front's prices, plans, limits or individual features. Check them with the provider.
- 03
Limits in the open
Today Peak Helpdesk has no AI agent, no help center, no self-service portal, no macros and no WhatsApp.
02 / From feature to moment
Test both with the same request.
Pick a task and run it in both tools with a test request. Note the date and the result.
Where do you want to start?
Take a real, anonymised request and run it through both tools.
Your checkFor both options
The same task
Forward an e-mail
Forward a test e-mail into Peak Helpdesk and compare it with the inbox in Front.
What you check
You know how an e-mail reaches the team in each.
Backed by code
Features listed as live in the Peak Helpdesk requirement register. A register doesn't replace your own test in your workspace.
Source checked:
Peak-Admin/peak-one · docs/prd/peak-helpdesk-prd.md (requirement register, status “live”)Task selected. No test run.
See the steps03 / Before the next step
When Peak Helpdesk fits.
Peak Helpdesk fits when every customer request should become a ticket with a promise and e-mail, Live Chat and phone are enough. If you need a shared inbox for many channels or pulling directly from the mailbox, look at another tool.
- 01Write down your customers' channels
- 02Test forwarding
- 03Try a handover in both tools
Switching is a separate decision. Prepare it and keep the open evidence in view.
Honest fit
When Peak Helpdesk fits.
When Peak Helpdesk fits, and when it doesn't.
The next sensible step
Check for yourself what fits you.
Start Peak Helpdesk and compare using the same request. If you need a help center, an AI agent, self-service, WhatsApp or macros today, Peak Helpdesk isn't the right choice today.
Try Peak HelpdeskStatements about Peak Helpdesk per the Peak Helpdesk register, as of October 2026. This page makes no detailed statements about Front. Front is a trademark of its owner.
Your decision
Same request. Your own verdict.
We don't make the comparison for you. We make it checkable.
Frequently asked questions
Is Peak Helpdesk better than Front?
That depends on your team. Front is a mature product with many features. Peak Helpdesk fits when requests, customers, tasks and appointments should live in one place in Peak One. Check the provider's current terms.
Does Peak Helpdesk have AI answers or a help center?
Not today. AI answers, a help center, a self-service portal and saved replies are planned. Today there are tickets, queues, response promises, e-mail, Live Chat and phone.
Why does the page not show Front's prices?
Other providers' prices and plans change and we cannot check them continuously. Look them up with the provider directly. Peak Helpdesk's prices are on the pricing page.