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Peak Atlas

Peak Helpdesk · Adaptive intake · Planned

The right follow-up question
before the first reply.

Planned: when a new request is missing something important, such as the order number or the device, Peak Helpdesk asks for it specifically before the ticket enters the queue. Today you take requests in by email, live chat, phone or by hand, and your team asks follow-up questions itself. The demo is a concept with sample data.

Start Peak Helpdesk for free

Planned feature · concept demo · sample data

EXAMPLE / LIVE PREVIEW

One check.
The fitting step.

Peak Helpdesk / Sample ticketLOCAL EXAMPLE

01 / Example value

How complete is the first message?

02 / What Peak Helpdesk shows“My parcel is not complete.” No order number, no item named.

Concept · one targeted question for the order number

Change the example value. The next step follows the check.
Sample data · nothing sent

One example. Two paths.
The check
makes the difference.Compare both paths below ↓

Two example requests

How complete is the first message?

Schematic concept on a scale from 0 to 10 with sample data. The automatic follow-up question is planned and not available today.

3/ 10Incomplete
Ask firstEXAMPLE PATH
“My parcel is not complete.” No order number, no item named.
Then

Order number, missing item and delivery date are in the message.

Concept · one targeted question for the order number

9/ 10Complete
Ready to work onEXAMPLE PATH
Order number, missing item and delivery date are in the message.

Concept · straight into “needs reply”, no follow-up question

Trust needs clarity

Planned means: not built yet.

01 / The existing evidence

What exists today

Intake through email forwarding, live chat, phone through sipgate and by hand. Your team sets reason and priority and writes follow-up questions itself.

Peak Helpdesk / Example pathsEXAMPLE
  1. 3/10
    “My parcel is not complete.” No order number, no item named.Concept · one targeted question for the order number
  2. 9/10
    Order number, missing item and delivery date are in the message.Concept · straight into “needs reply”, no follow-up question

02 / Your check

What is planned

Targeted, adaptive follow-up questions at intake do not exist yet. This page shows a concept, not a product.

4 / 1010 / 10

Compare both paths and their reasons.

03 / The clear limit

Nothing invented

Even as planned, Peak Helpdesk never fills in a detail silently. What is missing gets asked for or stays visibly open.

ExampleNothing sent

The next step

Every request in one place, today.

Start Peak Helpdesk and take in your first request by email, live chat or by hand.

Start Peak Helpdesk for free
Peak Helpdesk · Adaptive intake · PlannedWhat arrives?

Planned feature · concept demo · sample data

Frequently asked questions

Does Peak Helpdesk ask follow-up questions automatically today?

No. Adaptive follow-up questions are planned. Today your team writes follow-up questions itself.

How do requests arrive today?

Through email forwarding, the live chat, phone through sipgate or entered by hand.

Would Peak Helpdesk guess missing details?

No. What is missing gets asked for or stays visibly open. Nothing is filled in silently.

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