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Peak Chat · How it works (planned)

Understand. Ask.
Move forward.

The planned outcome chat works in three steps: it understands the request, asks only what is still missing, then offers a clear next step. How clear a request is decides what happens first.

See the live demo

Planned flow · simulation with sample data · nothing is sent

SIMULATION / LIVE PREVIEW

One conversation.
The fitting step.

Peak Chat / Sample conversationSIMULATION

01 / Example value

How clear is the request in the first message?

02 / What the chat does next“Hi, do you have time?” · The chat asks: “Is this about a new project or an ongoing one?”

One question first · then the fitting step

Change the example value. The next step follows the conversation.
Simulation · sample data · nothing sent

One example. Two paths.
The answer
decides the next step.Compare both paths below ↓

Two example values

How clear is the request in the first message?

Schematic example on a scale from 0 to 10. Not a measurement of real conversations.

3/ 10Vague
Ask firstEXAMPLE PATH
“Hi, do you have time?” · The chat asks: “Is this about a new project or an ongoing one?”
Then

“We need a new online shop by March.” · The chat offers an intro call right away

One question first · then the fitting step

9/ 10Clear
Straight to the stepEXAMPLE PATH
“We need a new online shop by March.” · The chat offers an intro call right away

Straight to the meeting card · simulated, nothing is booked

Trust needs clarity

What of this applies today.

01 / The existing evidence

Today: people answer

In Peak Helpdesk's live chat your team answers every message. Conversations from email and messengers land in the Peak Chat inbox.

Peak Chat / Example pathsSIMULATION
  1. 3/10
    “Hi, do you have time?” · The chat asks: “Is this about a new project or an ongoing one?”One question first · then the fitting step
  2. 9/10
    “We need a new online shop by March.” · The chat offers an intro call right awayStraight to the meeting card · simulated, nothing is booked

02 / Your check

Planned: the AI logic

Recognising requests, asking targeted questions and offering cards are specified but not built yet.

4 / 1010 / 10

Compare both paths and their reasons.

03 / The clear limit

Example values, not measurements

The scale on this page is schematic. It shows the principle, not an analysis of real conversations.

ExampleNothing sent

The next step

A good chat knows when to ask.

See in the live demo how the three steps are meant to work together.

See the live demo
Peak Chat · How it works (planned)What is it about?

Planned flow · simulation with sample data · nothing is sent

Frequently asked questions

What happens if the chat does not understand a request?

The plan is that it asks back or hands over to a person instead of guessing.

What does Peak Chat offer today?

The Peak Chat inbox for Gmail, Outlook, Slack, Teams and WhatsApp Business, and the Peak Helpdesk guest live chat, where each chat becomes a ticket.

Is anything booked, paid or sent in the preview?

No. The examples are simulations with sample data in your browser. No appointment, payment, message or contact is created.

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