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Peak Atlas

Industry solution · Plumbing, heating & HVAC businesses

The heating is cold. And everyone knows who is handling it.

In a plumbing, heating and HVAC business, faults, service visits and new installations run at the same time. Peak One turns every report into a case with an owner and a status, so office and technicians share the same status.

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Where everyday work gets stuck

Lots of reports. No clear order.

  • A fault is taken by phone, but later nobody knows who took it on.
  • Customers call a second time because they don't know whether someone is coming yet.
  • Which system is due for service when is in a folder or in the foreman's head.
  • What was done on the system during the last visit, the technician first has to ask.

The old and the new workflow

From the callback to a visible status.

Typical workflow

  • Jotting down a fault on a slip of paper
  • Asking around the team who can go
  • Arranging service appointments one by one by phone
  • Searching the technician's phone for notes on the system

With Peak One

  • Fault as a ticket with the issue and an owner
  • Queue shows which reports are still open
  • Customer books the service appointment through a link
  • One document per system that the team can find

How a service visit works

From the fault report until the next service.

  1. TriggerA customer reports that the heating has failed or the hot water has stopped.
  2. 01 · TicketLog the faultWhoever takes the call logs the fault as a ticket with the customer's issue.
  3. 02 · TicketClarify ownerThe ticket gets an owner. The status shows whether the job is scheduled or done.
  4. 03 · DocumentLook up the systemThe document for the system holds notes from earlier visits, which the technician reads beforehand.
  5. 04 · TaskPlan follow-up workIf a spare part or a second appointment is needed, it becomes a task with a due date.
  6. 05 · ContactSchedule serviceOn the contact in the CRM, the next service visit appears as a planned next step.
Result: No fault gets left behind because everyone thought someone else was going, and the next service is already scheduled.

What you start with

Five apps. One status for office and technicians.

Peak One is not industry software for plumbing, heating and HVAC. It does not manage service contracts with automatic intervals, does not send reminders, does not replace emergency-service telephony and does not create cost estimates or invoices. It organizes reports, appointments, customers and tasks.

Frequently asked questions

Briefly answered.

Will Peak One remind me of the annual service visit?

Peak One offers no automatic reminders for this. You plan the next service visit as the next step on the contact, and the work list in the CRM shows you who is up next.

Can I use it to organize weekend emergency service?

You can capture faults as tickets and assign them to a person; the queue shows what is still open. Peak One is not a phone system or call forwarding.

What does Peak One cost for a plumbing, heating and HVAC business?

There's a free way to start. Which apps are included in which plan is on the pricing page.

Keep exploring

What's included.

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More industries

All pages in this section at a glance.

Alle Branchen

Start with plumbing & heating businesses. The rest follows.

Fault reports, maintenance appointments and service calls with clear ownership instead of shouted requests. Log in with Google and see your company in one place.

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